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Before you leave, we want to be sure you're clear on next steps.

What's next?

This form is for complaints only.

Complaints raised through this online form can take between 1-8 weeks to be resolved.

We'll get in touch as soon as we can, most likely by phone on the number you provided earlier. When we get in touch we'll ask you some security questions before discussing your complaint in more detail.

Thank you, we'll be in touch soon.

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.