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Make your home more energy efficient

From our energy saving tool to starting your solar panel journey, our Green Living Hub has useful tips to help make your home more energy efficient.

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Make your home more energy efficient

From our energy saving tool to starting your solar panel journey, our Green Living Hub has useful tips to help make your home more energy efficient.

Visit our Green Living Hub

Help and Support
 

Support for our mortgage customers

We’ve signed up to the government’s Mortgage Charter. This means we’ve agreed to work closely with the government to give mortgage customers the right support.

If you’re worried about making future payments, or you’ve already missed one, find out what we can offer you.

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Support from our Help Centre

We're here to support you for all of life's ups, downs and everything in between. From cost of living support to help with different life events, we're here to help.

Help Centre

Support with the cost of living

With the rising cost of living, it's natural to worry about your money. To help you manage your money, we have some useful tips and tools.

Help with money worries

Help me manage my money

Mortgage calculator

Our mortgage calculators and tools are designed to help make things easier for you.

They'll give you an idea of how much you could borrow and see how changes to your mortgage could affect your repayments.

Mortgage calculator

Savings calculator. Easy as 1, 2, 3.

Whether you want to find out how much to save each month or the future value of your savings, our calculator can do the hard work for you.

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Extra support if you have a disability

Supporting your needs so you can bank with us in a way that suits you.

How we can support you

Let's work together to stop fraud

From dodgy texts to social media scams, we'll help you to learn what to look out for.

Let's work together to stop fraud

From dodgy texts to social media scams, we'll help you to learn what to look out for.

Prevent

We reveal the tricks that fraudsters use so you can stay safe from scams.

Visit the Fraud Hub

Protect

Stay one step ahead by learning about the latest scams.

See the latest scams

Report

Have you been targeted by fraudsters? We'll guide you on what to do next.

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Banking online

Banking online is simple and safe with our mobile app or a browser.
 

Mobile Banking app

Join our 6 million app users.

  • Simple and secure sign in.
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  • Chat to our Virtual Assistant.

 

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Online Banking

Sign in to view or manage your accounts on our website.
 

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Mobile Banking app

Join our 6 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

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More about our app

Online Banking

Sign in to view or manage your accounts on our website.

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Independent service quality survey results
 

Personal current accounts (GB)

Published February 2024

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Ranking
 

Personal current accounts (GB) Overall service quality survey results.  Ranking 1st place monzo 80%, 2nd place Starling Bank 78%, 3rd place first direct 77%, 4th place Nationwide 69%, equal 5th place Halifax 66%

 

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.

Personal current accounts (NI)

Published February 2024

As part of a regulatory requirement, an independent survey was conducted to ask approximately 500 customers of each of the 11 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Ranking
 

Personal current accounts (NI) Overall service quality survey results.  Ranking 1st place monzo 80%, 2nd place Starling Bank 76%, 3rd place Nationwide 67%, equal 4th place Barclays 66%, equal 4th place Halifax 66%

 

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.

Authorised push payment (APP) fraud rankings in 2022

Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK in 2022. You can read the full report by visiting www.psr.org.uk/app-fraud-data

Share of APP fraud refunded. This data shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better.
 

 

APP fraud sent per £million transactions. This data shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.

 

APP fraud received per £million transactions: smaller UK banks and payment firms. This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.

 

APP fraud received per £million transactions: major UK banks and building societies. This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better. 

 

Halifax is part of the same group which includes Lloyds Bank and Bank of Scotland. The data shown here is a combination of these three brands.

 
We’ve put together some further guidance to help with any questions you may have.