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From our energy saving tool to starting your solar panel journey, our Green Living Hub has useful tips to help make your home more energy efficient.
From our energy saving tool to starting your solar panel journey, our Green Living Hub has useful tips to help make your home more energy efficient.
We're here to support you for all of life's ups, downs and everything in between. From cost of living support to help with different life events, we're here to help.
With the rising cost of living, it's natural to worry about your money. To help you manage your money, we have some useful tips and tools.
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Published August 2023
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.
Published August 2023
As part of a regulatory requirement, an independent survey was conducted to ask approximately 500 customers of each of the 11 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.
Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK in 2022. You can read the full report by visiting www.psr.org.uk/app-fraud-data
Share of APP fraud refunded. This data shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better.
APP fraud sent per £million transactions. This data shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.
APP fraud received per £million transactions: smaller UK banks and payment firms. This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.
APP fraud received per £million transactions: major UK banks and building societies. This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.
Halifax is part of the same group which includes Lloyds Bank and Bank of Scotland. The data shown here is a combination of these three brands.