Once paper statements or correspondence are stopped for your account, you're agreeing for your documents to be sent electronically to your personal account area in Online Banking.
We'll no longer send statements or correspondence for the account by post, unless you ask us to start sending you paper documents again or for another reason stated in these conditions. You can receive your statement or correspondence online at any time by signing in to Online Banking and viewing your online Inbox for correspondence or Account Statements section for statements. We won’t amend or delete any statements or correspondence which are held in your personal account area in Online Banking.
If you upgrade your bank account, your agreement to receive documents online will also apply to your new, replacement account (unless you ask us to start sending you paper statements or correspondence again).
Savings accounts or bank accounts statements
You can view your statement online at any time by signing in to Online Banking. You can use the online search function to view and print your statements. Your account statements will be displayed as HTML documents.
Although you won't receive paper statements, we'll continue to advise you by post if you have to pay any interest or any overdraft charges (unless you’ve agreed to receive online correspondence).
Credit card accounts - Statements
Your credit card statements will be available to view as PDF (Portable Document Format) files.
By agreeing to receive your statements online, you're also agreeing to receive other documents that we normally send as part of your paper statements such as certain Notices of Variation, Notices of Default Sums, Notices of Sums in Arrears and Annual Statements as part of your electronic statement.
Savings accounts and bank accounts correspondence
When you agree to receive your account correspondence online you’re agreeing that we may send documents such as changes to the terms and conditions of your account, pre-notifications of charges, annual interest and product summaries, any overdraft agreement and other letters relating to any overdraft on your current account to your online Inbox (which is located via the Account Overview page in Online Banking).
You can use your online Inbox to view, search and print selected correspondence and online alerts. Your correspondence will be displayed as PDF documents. You’ll be able to archive correspondence which can be retrieved later.
If you have one or more accounts registered to receive online correspondence, you’ll also receive some general correspondence online (where there’s no specific link to one account, such as appointment bookings, change of address, etc.).
Please note: Not all correspondence will be available online and you’ll still receive some letters by post (such as documents requiring a signature, where we’re asking you to provide a response, or where it wouldn’t be appropriate to send online).
We may add or remove types of letters considered to be appropriate for delivery in your Inbox without making changes to these terms and conditions, or informing you separately.