SignVideo provides our deaf customers easy access to an online interpreter enabling them to communicate with us using sign language.
The service enables deaf, hard of hearing and deafblind customers to sign to an interpreter and the interpreter speaks to an adviser. It’s simple, fast and secure.
Just one way in which we have adapted our range of financial services to make them accessible to everyone.
To contact the SignVideo Interpretation Service via a computer you’ll need video capability and broadband access and then follow these steps:
Please note that SignVideo offer this service to Macbooks and PCs running Windows.
*If you’re sending money to a new recipient, you’ll need to speak to an adviser first to set them up as a payee.
Before using SignVideo BSL Live, please ensure you meet these basic requirements as a minimum:
Note: If this is your first time, you will need to download a one-off Live plug-in. The Live plug-in enables good video quality and ensures that your calls are secure. Please follow the instructions once you are connected to the Web Access page.
This service to Halifax is free from your own home, (9am to 5pm, Monday to Friday).
For troubleshooting and technical guidance, please contact help@signvideo.co.uk or call 0208 463 1120.