PPI complaint submission form

Please only use this form to make a new PPI complaint. If you have previously made a PPI complaint and need to speak with us about your existing complaint, please call us directly on 0800 151 0293.

The Financial Conduct Authority (FCA) set a deadline of 29 August 2019 to complain about PPI. As the deadline has passed, there are only a small number of scenarios where we may still look at a PPI complaint. These include:


If the reason you did not complain before the deadline is due to exceptional circumstances. This means something really important happened. Such as, you were seriously ill for an extended period before the deadline.


If you made a claim on your PPI policy that was live after 29 August 2017 and the claim was rejected in part or in full.

If you think your PPI complaint falls into one of the above categories, use the box below to tell us about this. Please provide as much detail as possible, including any relevant dates. If you need any help completing this form, please call 0800 151 0293.


If your name has changed since taking out PPI, please provide your previous name(s).

If your address has changed since taking out PPI, please provide the address you lived at when you took out the PPI policy.

Please tell us a time that's convenient to call. If appropriate, we'll call you during our review.

Please bear in mind we can only call between 8am - 8pm Monday to Friday.

Which personal product(s) that you've held would you like us to review as part of your complaint?

*If your current account had an overdraft, it may have been covered by a type of PPI called Overdraft Repayment Cover.

If you would like to complain about a Bill Protector policy(ies), please select the option below.

Please use the box below to tell us if you require additional support (e.g. someone helps manage your affairs), or have a physical or mental health condition. Also if you need us to communicate with you in a different format (e.g. large print), let us know here.

Please note, by completing this section you consent to us recording all details you share, which might include sensitive information such as your health. This will only be used in relation to your PPI complaint.