Halifax Help Centre

We’re here for the ups, the downs, and everything in between. Whether you need help with Online Banking, managing your money or want to get in touch, we’re here to support you.

What can we help you with?

I need coronavirus support.

We understand that this is a very challenging time. You can find all of the latest updates on our dedicated page.

Coronavirus help and support page 

I want help with Online Banking.

Trouble signing in

Staying safe online

More about Online Banking

Get online and money savvy

Accessing our website

I need to update my details.

Change your name

Change your address

Update your phone number

I need help with my card.

Report your card as lost or stolen

Order a replacement card or PIN

Activate your credit card

I need help with a payment.

Making a payment within the UK

Send money outside the UK or in a foreign currency

Identify a transaction

Question a transaction

I have a question.

Common product enquiries

Does the Halifax offer business banking?

Your borrowing options

Service status

I'd like to contact you.

Find your nearest branch

View our phone numbers

Make a complaint about PPI

Learn more about our Automated service and Voice ID

I want to use your calculators and tools.

We have a range of tools to help you find the right product for you and make the most of your money.

Calculators and online quotes

Decision tools

I need other help.

Managing debt

Redundancy

Bereavement

Supporting customers affected by cancer

Appoint someone to manage your affairs

Help with gambling

Financial abuse support

I want to find out more about your legal information.

Read our legal information and get access to our account terms and conditions.