Need help reading this page? Click to activate Recite Me popup.

Accessibility Statement [Accesskey '0'] Go to Accessibility statement
Skip to Content [Accesskey 'S'] Skip to main content
Skip to site Navigation [Accesskey 'N'] Go to Navigation
Go to Home page [Accesskey '1'] Go to Home page
Go to Sitemap [Accesskey '2'] Go to Sitemap

Everyday banking

Online services & more
- Banking online
  Banking online
- Mobile Banking app
  Mobile Banking app
- Profile & settings
  Profile & settings
- Card & PIN services
  Card & PIN services
- Payments & transfers
  Payments & transfers
- Statements & transactions
  Statements & transactions
Help & security

We're here for you
- Fraud & security
  Fraud & security
- Managing your money
  Managing your money
- Life events
  Life events
- Difficult times
- Customer help
  Customer help
Bank accounts

Accounts & services
- Bank accounts
  Bank accounts
- Travel services
  Travel services
- Features & support
Borrowing

Cards, loans & car finance
- Credit cards
  Credit cards
- Loans
  Loans
- Car finance
  Car finance
- Features & support
- Your Credit Score
  
  Thinking about applying for credit? Check Your Credit Score for free, with no impact on your credit file.
  
  Sign in to get started
Mortgages

Accounts & calculators
- Mortgages
  Mortgages
- Calculators & tools
  Calculators & tools
- Features & support
- Existing customers
  Existing customers
- Mortgage support
  
  Mortgage support
  
  Worried about paying your mortgage? We have various ways that we can help you.
  
  Get support
Savings

Accounts & ISAs
- Savings accounts
  Savings accounts
- ISAs
  ISAs
- Features & support
Investing

Pensions & investments
- Investing
  Investing
- ETF Quicklist
  - Introducing our ETF Quicklist
  - View our ETF Quicklist
- Pensions and retirement
  Pensions and retirement
- Wealth management
  Wealth management
- Guides and support
- Free Regular Investing
  
  Start your investment journey with free regular investing and our ETF Quicklist.
  
  Show me how
Insurance

Home, life & car
- View all insurance products
  
  View all insurance products
- Home insurance
  Home insurance
- Car insurance
  Car insurance
- Life cover
  Life cover
- Other insurance
  - Business insurance
  - Landlord insurance
- Claims
- Support for existing customers
- Life insurance
  
  Would your family manage financially without you? Get cover they can count on.
  
  Let’s go

Branch Finder
Help centre
Accessibility and disability

- Search Close
- Sign in

Home
...
Help Centre

Life events
Common Product Enquiries
Online Banking
Contact us
Bereavement
Someone to manage your affairs
Support with gambling
Borrowing Options
Financial abuse support
Brexit questions and answers
Service status
Identify a transaction
Payment disputes
Free Digital Skills Training
Support and wellbeing
Mental Health
Accessibility and disability
Ukraine Support
Supporting customers affected by serious illness
PPI policy information
Privacy

Help Centre

If you need additional support, we have guides and information to help you.

Sports team huddle

Support and wellbeing

Support and wellbeing

We have support available for you if you are affected by serious illness, worried about gambling or need help with financial abuse. We also have guidance if you need someone to help you manage your affairs.

Supporting your wellbeing

Support with the cost of living

With the rising cost of living, it's natural to worry about your money. To help you manage your money, we have some useful tips and tools.

Help with money worries

Help me manage my money

Support for our mortgage customers

Support for our mortgage customers

We’ve signed up to the government’s Mortgage Charter. This means we’ve agreed to work closely with the government to give mortgage customers the right support.

If you’re worried about making future payments, or you’ve already missed one, find out what we can offer you.

Get support

Life events

Life events

Whether you are starting a family, buying a new home or dealing with a bereavement, we are there for you. For the ups, the downs and everything in between.

Life’s key moments

Online Banking

Online Banking

Help me sign in

I want to know more about Online Banking

How do I improve my online skills?

How can I get the most accessible experience from this website?

Update my details

Update my details

Change your address

Update your phone number

Change your name

Profile and settings

Payments

Payments

Making a payment within the UK

Sending money outside the UK

Receiving money from outside the UK

I don't recognise a transaction

I want to question a transaction

Transferring an ISA

Card support

Card support

Report my card as lost or stolen

Replace my card or PIN

Activate my credit card

Common product FAQS

Common product FAQS

View common FAQ’s

Credit explained

Credit explained

Credit explained tools and guides

Check your credit score

Your borrowing options

Supporting Ukraine

Supporting Ukraine

Find out more about how we are supporting our customers and the people of Ukraine.

Ukraine support

Coronavirus support

Coronavirus support

Read the latest information

Fraud and security

Fraud and security

Help me stay safe online

Ways to bank with us

Ways to bank with us

What banking options do I have?

Get in touch

Get in touch

View our phone numbers

Automated service and Voice ID

Access our SignVideo service

I want to find out more about your legal information.

I want to find out more about your legal information.

Read our legal information and get access to our account terms and conditions.

Products & services

Banking online
Mobile Banking app
Bank accounts
Credit cards
Loans
Car finance
Mortgages
Savings
Investing
Wealth management
Retirement
Home insurance
Life cover
Car insurance

Help & security

Help centre
Contact us
Our virtual assistant
Service status
Find a branch
SignVideo
Signly
How to complain
Fraud
Accessibility & disability

Legal

Legal information
Terms and conditions
Privacy
Cookies
Sitemap
Modern Slavery Statement (PDF, 761 KB) Opens in a new tab.
Financial Services Compensation Scheme

About us

Who we are
Inclusion & diversity
Halifax Media Centre
Halifax House Price Index
Lloyds Banking Group
Careers

Connect with us

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000.

Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.

Mobile Banking app: Our app is available to Online Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device. Terms and conditions apply.