Support tool
Let’s get you where you need to be
How we can support you
Whether you’re concerned about your finances or simply want practical tips and tools to manage your spending, we’re here to help.
All you need to do is answer a question or 2 so we can understand your situation.
What do you need support with?
Select the statement that is most relevant to you to find help.
If you're experiencing money worries, we have support available
Learn more about how we can help.
Credit card, loan, bank account or mortgage
You can find a range of support options online. Log in to the app or online banking:
In the app:
Search for ‘Need help with your debt or payments’ or select the 3-dot menu to find it.
Online banking:
- On a phone: Select the ‘Our products and services’ tab. Then select ‘Need help with debt or payments?’ for the account you need our support with.
- On a computer: Select ‘Need help with your debt or payments?’ on the account menu.
Worried about future mortgage payments?
We’ve signed up to the government’s Mortgage Charter. This means we’ve agreed to work closely with the government to give mortgage customers the right support.
Looking for independent advice?
Our tool can help you find the support you need.
Free independent help and advice
For free independent help and advice, this tool will direct you to support for debt advice, housing support, general advice, government benefits or grants and online digital training. Also get help with Universal Credit.
Get set up online
Mobile banking app
Join our 8 million app users.
- Simple and secure login.
- Stay up to date with notifications.
- Chat to us online.
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Speak to us over the phone
We're here to help and speaking to us alone won’t affect your credit score. We’ll offer you guidance and help you with the best course of action to move forward.
You might also like
Money worries
With the rising cost of living, it's natural to worry about your money. We’re here to help.
Check your spending habits
Spot patterns, compare month on month spending and see where you might be able to save money with spending insights in the app.
Subscription payments
View details of regular payments and see when future payments are due with manage subscriptions in the app.
Online calculators
Get support to manage your budget and understand the benefits you're entitled to with our online calculators.
Budget calculator
Our budget calculator can help you keep track of your money.
Benefits calculator
This free benefits calculator can help you find out what support you could be getting, including housing, heating and other living costs.
Help with budgeting
If you’re looking to budget or manage your bills we've got some useful guides.
How to manage your bills
We have tips and tools to help you manage your bills.
Helping you budget
Our top tips will help you stay in control and be smart with your money.
Check your credit score
Check your score for free with no impact to your credit score.
Compulsive spending
If you think you’re spending compulsively or you’re worried about your spending habits, we can help.
Useful app features
Our app can help you to manage your account online.
Spending insights
See your monthly spending broken down into handy categories, to help you spot ways you could save in the future.
Manage your payments
Make payments and transfers online quickly and securely in our app and online banking.
Review your upcoming payments
With online banking you can save a monthly pay day and you’ll be able to see an estimate of how much you have left until you next get paid.
Manage your subscriptions online
View, cancel or block subscription payments in our app.
Manage notifications
Our range of notifications can help you keep track of your finances.
App notifications
Set app notifications you'd like to receive in our app. See a summary of your weekly spending, get notified each time you use your debit card, and manage your payment limits.
How to get saving
Whether you're new to saving or looking for easier ways to save, we can help.
Get savings tips online
Our top tips and tools to help you become a better saver.
Plan using our savings calculator
Our savings calculators are a great way to help you plan your savings.
Financial planning help
Useful help and guidance to help you plan for the future you want.
We have support available for you
Check out some of the ways we can help.
Free independent help and advice
For free independent help and advice, this tool will direct you to support for debt advice, housing support, general advice, government benefits or grants and online digital training. Also get help with Universal Credit.
Support through life's journey
Key life events, financial abuse or other challenges, we’re here to help you feel more in control, whatever happens.
Speak to us over the phone
We're here to help and speaking to us alone won’t affect your credit score. We’ll offer you guidance and help you with the best course of action to move forward.
Get set up online
Mobile banking app
Join our 8 million app users.
- Simple and secure login.
- Stay up to date with notifications.
- Chat to us online.
You might also like
Money worries
With the rising cost of living, it's natural to worry about your money. We’re here to help.
Check your spending habits
Spot patterns, compare month on month spending and see where you might be able to save money with spending insights in the app.
Subscription payments
View details of regular payments and see when future payments are due with manage subscriptions in the app.
Get set up online
Mobile banking app
Join our 8 million app users.
- Simple and secure login.
- Stay up to date with notifications.
- Chat to us online.
You might also like
Money worries
With the rising cost of living, it's natural to worry about your money. We’re here to help.
Check your spending habits
Spot patterns, compare month on month spending and see where you might be able to save money with spending insights in the app.
Subscription payments
View details of regular payments and see when future payments are due with manage subscriptions in the app.
Managing your money
With the rising cost of living, we have the tips and tools to help you manage your money. Whether you are budgeting, borrowing, saving or supporting others we're here to help.
Managing your money
With the rising cost of living, we have the tips and tools to help you manage your money. Whether you are budgeting, borrowing, saving or supporting others we're here to help.