The Halifax brand is changing to Lloyds

 

Hello there

Halifax has been part of the same family as Lloyds for many years, alongside Bank of Scotland. Over the coming months, the Halifax brand is changing to Lloyds.

 

Your questions answered

What this means for you

You don’t need to do anything yet

Everything about how your accounts work stays the same, including:

  • account numbers, sort codes, policy numbers and roll numbers  
  • card details and PIN s
  • standing orders and direct debits
  • payments and repayments .

The brand of your Halifax accounts will change over time

There’s no change to your account features and benefits today. Over time, the brand of your Halifax accounts will change to Lloyds. If you have different Halifax accounts, updates may happen at different times, and we’ll always let you know before anything changes.

As we’re part of the same family, you can already manage your money using the Halifax, Lloyds or Bank of Scotland apps, online banking and branches.

If you use the Halifax app and online banking – we’ll invite you to move across to Lloyds

Over the next few months, we’ll be in touch to move you to the Lloyds app and online banking as we’ll be closing these for Halifax. They work in a similar way so should feel familiar and just as easy to use.

We’ll send you an invitation in the app and online banking, so you’ll know it’s from us. It’ll guide you through the process in just a few easy steps, with no passwords or memorable details to set up. We’ll also email you around the time the invite will appear, so you don’t miss it. 

Your security comes first

Our promise on fraud

We want you to feel safe during this brand change.

Any action will always start in your app or online banking, not from a link, message or call.

If someone is asking you to do something another way, it's not us, it’s a fraudster.

Visit the fraud hub

What to expect from us

  • Updates by email, letter, or in the Halifax app or online banking.
  • Clear notice when it’s time to move to Lloyds.
  • The same protection you get today.

What we’ll never do

  • Ask you to log in or verify yourself using a link or QR code.
  • Ask for personal details by phone, text or email.
  • Ask you to move your money.

More support with this change
 

Financial abuse support

If your circumstances mean this change could affect who can see certain accounts or impact your financial independence, we’re here to support you.

Contact us
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Someone to manage your affairs

If you help manage someone else’s accounts or have someone help manage your accounts, there’s a few extra things to know about how this will work in future.

Representative access

Your questions answered

  • Yes, you’ll continue to be protected as you are today. We'll always prioritise keeping your accounts, money and data safe.​

    As part of this brand change, we’ll never ask you to share your personal details or move money by phone, email or text. Any links or QR codes we share will be for general information only. We won’t ask you to log in or verify yourself using them. If anyone does, it’s a scam and isn’t from us – please don’t respond. For more information about how to protect yourself from fraud visit our fraud hub.

  • There’s no change to how we use or protect your information and we’ll continue to look after your data in the same secure way. We’ll continue to use the marketing choices you’ve previously provided. This means some messages you already receive may now come from us in the Lloyds brand instead. You can update your choices at any time via the app, in branch, or over the phone.

  • Your FSCS protection remains unchanged. Your eligible deposits held with Halifax will continue to be considered within Bank of Scotland plc, separately from any money with Lloyds Bank plc. More information about FSCS protection.

  • You can contact us in the same way you do now using the Halifax, Lloyds or Bank of Scotland apps and online banking. Search ‘brand change’ for more information.

    You can message us in any of the apps too, 24 hours a day, 7 days a week.

    Or visit us in any Halifax, Lloyds or Bank of Scotland branch and we’ll be happy to help.

  • You'll get an invitation in the Halifax app asking you to move to the Lloyds app. It'll only take a few clicks and you'll be guided through the process. You'll get emails from us too, explaining what to do.

More common questions

Product FAQs

What the change to Lloyds means for Halifax products.

Mortgages

What it means for new and existing mortgage accounts.

Mortgage FAQs

Current accounts

What it means for new and existing bank accounts.

Current account FAQs

Savings

What it means for new and existing savings accounts.

Savings FAQs

Investments and pensions

What it means for new and existing investments and pensions.

Investment and pension FAQs

Loans

What it means for new and existing loans accounts.

Loan FAQs

Credit cards

What it means for new and existing credit card accounts.

Credit card FAQs

Car finance and leasing

What it means for new and existing car finance and leasing accounts.

Car finance and leasing FAQs

Protection cover

What it means for new and existing protection policies.

Protection cover FAQs

Insurance

What it means for new and existing home, car and business insurance accounts.

Insurance FAQs

Need help?

If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.

 

 

 

Message us

Our virtual assistant can easily answer most questions. If it can't help, we'll pass you onto someone who can.

How to message us

 

What to expect when you Bank on Lloyds

Customers have been trusting Lloyds to support their financial goals for generations, backed by 250 years of stability and expertise. As the Halifax brand changes to Lloyds, you’ll have access to a wide range of financial products to help you meet your financial goals, big or small.