Sign in to Online Banking

When you sign in, we’ll ask for:

  • your username
  • your password
  • part of your memorable information

If you don’t know these or they aren’t working, you can reset them online.

Sign in now

Payments to Ukraine

We'll refund our £9.50 fee where charged for payments sent to Ukraine. Please allow a few days for this to be paid back into your account.

Sign in to send money outside the UK

Step by step guide to signing in

Username and password

On the first page we’ll ask for your username and password. Enter these in the boxes.

Memorable information

Next we’ll need 3 characters of your memorable information. The number above each box tells you which to enter.

Trust this device

You might be asked to trust your device. This is a security feature. You should do it if you’re going to sign in often from here.

All done!

Now you’re through to your accounts.

Mobile Banking: We don’t charge you for Mobile Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Online Banking. Terms and conditions apply.

Mobile Banking app: Our Mobile Banking app is available to Online Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.