If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Sign in to Online Banking

When you sign in, we’ll ask for:

  • your username
  • your password
  • part of your memorable information

If you don’t know these or they aren’t working, you can reset them online.

Sign in now

Step by step guide to signing in

Step 1

Step 1

On the first page we’ll ask for your username and password. Enter these in the boxes.

Step 2

Step 2

Next we’ll need 3 characters of your memorable information. The number above each box tells you which to enter.

Step 3

Step 3

You might be asked to trust your device. This is a security feature. You should do it if you’re going to sign in often from here.

Step 4

All done!

Now you’re through to your accounts.