Service status

How our services are looking

See how well our services are running at the moment and keep an eye on any work we’ve got coming up. Planned work might affect you so it’s good to know what’s happening when.

If something looks fine below but isn’t working for you, get in touch.

Branch Network update

The safest way to bank with us right now is from home, either using our app or through Online Banking.  If you do need to visit us in branch, please check our latest opening hours before you visit.

To protect you and our staff, we’ve put social distancing measures in place in our branches so you can bank with us safely. You'll also be asked to wear a face covering. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us. 

You can also do your everyday banking at your local Post Office. You can check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check their website for up-to-date information about opening hours.

Can we save you a trip? We’re being asked to stay at home right now but there are still many ways you can get your banking done such as:

Online Banking

Online Banking is working

There's nothing in the diary

Mobile App

Mobile App is working

There's nothing in the diary

Branch Network

We’re keeping as many branches open as we can.

Find out if your local branch is open and when.


This service is working normally

There’s no work planned

Debit cards

Debit cards are working.

There’s nothing in the diary.

Credit cards

Credit cards are working.

There’s nothing in the diary.

Telephone Banking

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.