If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Service status

How our services are looking

See how well our services are running at the moment and keep an eye on any work we’ve got coming up. Planned work might affect you so it’s good to know what’s happening when.

If something looks fine below but isn’t working for you, get in touch.

Branch Network update

To protect you and our colleagues, we’ve put social distancing measures in place in our branches so you can bank with us safely. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us. Our branches will open again fully, ready to help you, as soon as it’s safe to do so.

We’re keeping as many branches open as we can, but in some cases, we may have to temporarily close a branch.

We’ve made some changes to our opening hours and services we’re providing at the moment. Most of our branches are open between 9.30am and 3.30pm Monday to Friday. To find out if your local branch is open and when please check our branch locator.

Online Banking

Our tech teams are upgrading Online Banking on Sunday 16th August. It means between 12am and 6am you won’t be able to:

  • View credit card account balance(s)
  • View credit card statement(s)
  • Make credit card payments in Internet and Mobile Banking

We’re sorry it’ll be out of action during this time.

All our other services will be available. 

Mobile App

Our tech teams are upgrading Mobile Banking on Sunday 16th August. It means between 12am and 6am you won’t be able to:

  • View credit card account balance(s)
  • View credit card statement(s)
  • Make credit card payments in Internet and Mobile Banking

We’re sorry it’ll be out of action during this time.

All our other services will be available. 

Branch Network

We’re keeping as many branches open as we can.

Find out if your local branch is open and when.

ATMs

ATMs are working.

There's nothing in the diary.

Debit cards

Debit cards are working.

There’s nothing in the diary.

Credit cards

Credit cards are working.

There’s nothing in the diary.

Telephone Banking

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.