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How our services are looking

Mobile app

We’re working on our mobile banking app on the dates shown.

11pm Saturday 08 August to 8am Sunday 09 August.

During these times you won't be able to:

  • make credit card payments in our mobile banking app
  • make balance transfers
  • service your credit cards
  • view your credit card details, transactions, statements or balances
  • view your credit card balances using open banking
  • view PDFs in your digital inbox.

Sorry if this impacts you. Thanks for your understanding.

 

We’re also carrying out some updates to our mortgage systems to help keep our services running smoothly. You won't be able to access some mortgage services between:

4 and 9pm on Sunday 09 August

For example, to:

  • Apply for or continue an existing application to switch your rate or borrow more.
  • Access HelloHome through online banking or our mobile app.

Sorry if this impacts you. Thanks for your understanding.

Online banking

We’re working to improve our online banking on the dates shown.

11pm Saturday 08 August to 8am Sunday 09 August.

During these times you won't be able to:

  • make online credit card payments
  • make balance transfers
  • service your credit cards
  • view your credit card details, transactions, statements or balances
  • view your credit card balances using open banking
  • view PDFs in your digital inbox.
  • Sorry if this impacts you. Thanks for your understanding.

 

We’re also carrying out some updates to our mortgage systems to help keep our services running smoothly. You won't be able to access some mortgage services between:

4 and 9pm on Sunday 09 August

For example, to:

  • Apply for or continue an existing application to switch your rate or borrow more.
  • Access HelloHome through online banking or our mobile app.

Sorry if this impacts you. Thanks for your understanding.

Branch network

Opening hours may change at short notice. If you do need to visit us in branch, check our branch finder for the latest opening hours before you visit.

Cash machines

There's no work planned.

Debit cards

There's no work planned.

Credit cards

There's no work planned.

Telephone Banking

Our wait times are longer than usual. Please bear with us and we will answer your call as soon as we can. 

Need help?

If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.

Message us

Our virtual assistant can easily answer most questions. If it can’t help, we'll pass you onto someone who can.
 

How to message us

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Staying safe online

We use up-to-date security systems to help you keep your money safe when you bank online.

How we protect you

Support and wellbeing

We’re here to support you through life’s journey, whatever happens.

More support

How secure is our app?

We use some of the latest technologies to fight fraud and help keep you and your money safe.

More about app security

Still need help?

Find out more about our products and services as well as how to get in touch with us in our help centre.

Help centre

Still need help?

Find out more about our products and services as well as how to get in touch with us in our help centre.

Help centre