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How our services are looking

Mobile app

We’re working on our mobile app on the following dates.

Saturday 09 May 12.30am to 4am.

During this time, you won't be able to send money outside the UK or in a foreign currency.

Saturday 09 May 11pm to Sunday 10 May 8am. 

During this time, you won't be able to:

  • make credit card payments in our mobile banking app
  • make balance transfers 
  • service your credit cards 
  • view your credit card details, transactions, statements or balances 
  • view your credit card balances using open banking 
  • view PDFs in your digital inbox.

Sunday 10 May 1am to 6am.

During this time, you won't be able to:

  • make transfers between accounts, pay bills or make UK payments​
  • set up new payments, change or cancel existing payments​
  • set up, change or cancel standing orders or direct debits
  • apply for new accounts or upgrade existing accounts
  • apply for a new overdraft facility or change an existing one​
  • order travel money​.

We’re sorry these services won't work during this time.

Online banking

We’re working on online banking on the following dates.

Saturday 09 May 12.30am to 4am.

During this time, you won't be able to send money outside the UK or in a foreign currency.

Saturday 09 May 11pm to Sunday 10 May 8am. 

During this time, you won't be able to:

  • make credit card payments in our mobile banking app
  • make balance transfers 
  • service your credit cards 
  • view your credit card details, transactions, statements or balances 
  • view your credit card balances using open banking 
  • view PDFs in your digital inbox.

Sunday 10 May 1am to 6am.

During this time, you won't be able to:

  • make transfers between accounts, pay bills or make UK payments​
  • set up new payments, change or cancel existing payments​
  • set up, change or cancel standing orders or direct debits
  • apply for new accounts or upgrade existing accounts
  • apply for a new overdraft facility or change an existing one​
  • order travel money​.

We’re sorry these services won't work during this time.

Branch network

Opening hours may change at short notice. If you do need to visit us in branch, please check our branch finder for the latest opening hours before you visit.

Cash machines

There's no work in the diary.

Debit cards

There's no work in the diary.

Credit cards

There's no work in the diary.

Telephone Banking

Our wait times are longer than usual. Please bear with us and we will answer your call as soon as we can. 

Need help?

If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.

Message us

Our virtual assistant can easily answer most questions. If it can’t help, we'll pass you onto someone who can.
 

How to message us

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Staying safe online

We use up-to-date security systems to help you keep your money safe when you bank online.

How we protect you

Support and wellbeing

We’re here to support you through life’s journey, whatever happens.

More support

How secure is our app?

We use some of the latest technologies to fight fraud and help keep you and your money safe.

More about app security

Still need help?

Find out more about our products and services as well as how to get in touch with us in our help centre.

Help centre

Still need help?

Find out more about our products and services as well as how to get in touch with us in our help centre.

Help centre