Halifax brand change FAQs

As the Halifax brand is changing to Lloyds, the Halifax app and online banking are no longer available. Find out how to continue managing your accounts online.

You won’t be able to access or manage your accounts digitally, but you will still be able to manage them in branch or over the phone. If your contact preferences are set to paperless, you’ll lose access to your online banking inbox, which is where we send information about changes and updates to your accounts.

If you haven’t used Halifax mobile or online banking for more than 6 months, you’ll need to register for Lloyds - you can do this by downloading the Lloyds app.​

You won’t be able to access or manage your accounts digitally, but you will still be able to manage them in branch or over the phone. If your contact preferences are set to paperless, you’ll lose access to your online banking inbox, which is where we send information about changes and updates to your accounts.

Find out how to continue managing your accounts online.

Before trying again, check you have:

• a compatible device running a recent version of iOS or Android
• Wi‑Fi or mobile data switched on
• enough storage space on your phone to install the Lloyds app (200MB)
• the latest version of the Halifax app installed
• your current mobile number registered with us.

If you’ve checked all of these and you’re still having problems, try closing and reopening the app or restarting your phone before trying again.

If you manage accounts for someone else, it depends on how you access your banking today and the accounts you use. Guidance for different situations is available on the power of attorney FAQs page.

If you use another app or service to view your Halifax accounts through open banking, nothing will change. You’ll continue to see your Halifax information as normal.

If you’re already using the Lloyds app or online banking and want to set up a new open banking connection, simply select Lloyds as your bank when asked.

If you haven’t registered for the Lloyds app or online banking yet, you’ll need to register before you can set up any new open banking connections with other apps or services. Once you’ve registered, select Lloyds as your bank when setting up a new connection.

Head to Lloyds for more on open banking.

You can contact us in exactly the same ways you do now. Message us 24/7 using the Lloyds and Bank of Scotland apps or online banking, call us or visit us in any Halifax, Lloyds or Bank of Scotland branch.​

Yes. You can carry on using branches as normal. Your Halifax branch will look like Lloyds in the future, but you’ll get the same service from the same people. You can also do your everyday banking at the Post Office®, a banking hub or community bank if you don't have a branch near you. Find ways of banking near you.

If your circumstances mean this change might affect who can see certain accounts, or impact your financial independence, we’re here to support you. Visit the Lloyds financial abuse support page to get in touch with us.

If you help look after someone else’s accounts or have someone to help you to look after yours, there are a few extra things to know about how this will work. Find out more about representative access.