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Struggling to find the support you need? We'll direct you to someone who can help.

 

The Halifax brand is changing to Lloyds

You can contact us in exactly the same ways you do now, using the Halifax, Lloyds and Bank of Scotland apps, online banking, in-branch or by phone.

More on the change

Did you know you can message us online?

Answers 24/7

Our virtual assistant can easily answer most of your questions 24/7 so you can get on with your day.   

Help from a human

If the virtual assistant can’t help, it will pass you onto someone who can. You can message a real person to get things sorted.

How to message us 

Don't hang about

With notifications, there’s no need to wait on hold. We’ll let you know when you have a reply.

Answers 24/7

Our virtual assistant can easily answer most of your questions 24/7 so you can get on with your day.   

Help from a human

If the virtual assistant can’t help, it will pass you onto someone who can. You can message a real person to get things sorted.

Don't hang about

With notifications, there’s no need to wait on hold. We’ll let you know when you have a reply.

How to message us

Common call topics

Find a phone number

  • Account queries

    If you're a new or existing customer, call us on 0345 720 3040 or +44 113 242 1984 if you're outside of the UK.

    Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

    Ultimate reward current account customers

    Use this dedicated helpline to explore your account benefits.

    General helpline - 0345 124 1400.

    Lines are open Monday to Saturday 8am to 8pm, Sunday 9am to 5pm.

    If you’re abroad and need assistance, you can call Allianz Assistance’s 24 hour assistance helpline on +44 208 239 3931.

  • Existing customers

    If you're an existing customer, call us on 0333 202 7940.

    Lines are open Monday to Friday, 9am to 5pm.

    New customers

    If you're a new customer, call us on 0333 202 7967.

    Lines are open Monday to Friday, 8.30am to 6pm and Saturday, 9am to 1pm.

  • Existing customers

    If you're an existing customer, please call 0344 209 0471.

    Lines are open Monday to Friday, 8am to 8pm, Saturday, 8am to 6pm and Sunday, 10am to 4pm.

    Claims

    To make a claim, please call  0344 209 0472.

    Lines are open 24 hours, 7 days a week.

    RAC breakdown cover

    Please call 0330 332 8474.

    Lines are open 24 hours a day, 7 days a week.

    Windscreen glass repair

    Please call 0330 018 1889.

    Lines are open 24 hours a day, 7 days a week.

    Keycare cover

    Please call 0345 303 4003.

    Lines are open 24 hours a day, 7 days a week.

  • Existing customers

    If you're an existing customer, call us on 0345 944 4555 or +44 1733 573 189 if calling from outside the UK.

    Lines are open Monday to Friday, 8am to 6pm, Saturday to Sunday, 9am to 5pm, and closed on bank holidays.

    New customers

    If you're a new customer, call us on 0800 028 3258.

    Lines are open Monday to Saturday, 9am to 6pm and closed on bank holidays.

  • Existing customers

    If you want to make a claim or manage your policy, call us on 0345 300 5178. 

    Lines are open Monday to Friday, 8am to 6pm and Saturday, 9am to 1pm.

    If your home suddenly becomes unfit to live in, due to a fire or flood for example, you can call us 24 hours a day to make an urgent claim.

    New customers 

    If you want to get a quote or buy a policy, call us on 0345 982 5347.

    Lines are open Monday to Friday, 8am to 6pm and Saturday, 9am to 1pm.

    Legal Expenses helpline

    If you have Legal Expenses cover and need support, call Arc Legal Assistance.

    If your policy number starts with HAP call 0345 300 1820 or if it starts with HBP call 0345 300 1425.

    Lines are open 24 hours a day, 7 days a week.

    Home Emergency cover

    If you have Home Emergency cover and need support, call Allianz Assistance on 0345 641 9796.

    Lines are open 24 hours a day, 7 days a week.

    Please call within 48 hours of discovering your emergency otherwise your claim may be declined.

  • Share dealing

    For general enquiries and dealing, call us on 0345 722 5525 or +44 113 270 1154 if you're calling from outside the UK.

    Lines are open Monday to Friday, 8am to 9pm.

    Ready-made investments

    For investment accounts beginning with IH and opened before 20/02/2023, call us on 0345 835 5726.

    Lines are open Monday to Friday, 8am to 5pm.

    For investment accounts beginning with EH and opened before 20/02/2023, call us on 0330 123 3269.

    Lines are open Monday to Friday, 9am to 5pm.

    Investments purchased in branch

    Call us on 0345 600 0169.

    Lines are open Monday to Friday, 8am to 6pm.

  • Life insurance advice

    To speak with one of our life insurance advisers, call us on 0800 131 0551.

    Lines are open Monday to Thursday, 9am to 7pm and Friday, 9am to 6pm.    

  • Existing customers 

    To make changes to your product, term or repayment type, call us on 0345 850 0248.

    Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 4pm. 

    Customer service

    For general mortgage enquiries, call us on 0345 727 3747.

    Lines are open Monday to Friday, 8am to 6pm and Saturday, 9am to 1pm.

    New customers 

    For First Time Buyers, Home Movers, 2nd Home Loans, Buy to Let and Remortgaging, call us on 0345 850 0248.

    Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 4pm. 

    Application progress

    To speak to a colleague regarding your application, call us on 0345 850 3705.

    Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 4pm. 

    Make a payment

    To check your balance or to make a payment, call us on 0345 122 1439.

    Lines are open Monday to Friday, 8am to 6pm and Saturday, 9am to 1pm. 

    Interest only

    For help with your interest only mortgage, call us on 0345 609 8951.

    Lines are open Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm.

    Lifetime Mortgages

    For Scottish Widows Lifetime Mortgage applications, call us on 0345 609 8951.

    Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 4pm.

    Family Boost mortgages

    To apply for a Family Boost mortgage, call us on 0345 122 1603.

    Lines are open Monday to Friday, 8am to 8pm and Saturday, 9am to 4pm.

  • Loans support

    Call us on 0345 604 7292 from the UK.

    For new loan applications, or further borrowing on your existing loan please select option 1.

    Lines are open Monday to Friday 8am to 8pm, Saturday and Sunday, 9am to 6pm and closed on bank holidays. 

  • Savings and ISAs support

    Call us on 0345 726 3646 or +44 113 242 2005 if calling from outside of the UK.

    Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

Get set up online

 

The Halifax brand is changing to Lloyds

If you don’t currently use online or mobile banking, you can start using the Lloyds app now to see your existing Halifax accounts. Once you’ve downloaded it, you can set it up using your Halifax account details.

How to get online

More on the change

More support

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Message us online

Get answers to your everyday banking questions. Log in to our app or online banking to get in touch.

How to message us

Call us

We're here to help. Message us in our app or Online Banking for help with common questions.

Call us

Call us

We're here to help. Message us in our app or Online Banking for help with common questions.

Call us

Important legal information

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.