Method	Availability	How
Method Our app and Online Banking	Availability 24 hours, seven days a week.	How How report your card as lost or stolen online
Method Message us	Availability 24 hours, seven days a week.	How Sign in to our app, select Support and then message us 24/7. How to message us
Method Call us	Availability 24 hours, seven days a week.	How Call from the UK 0800 015 1515 Call from outside the UK +44 (0)133 242 8196

Method	Availability	How
Method Our app and Online Banking	Availability 24 hours, seven days a week.	How What can you do online
Method Message us	Availability 24 hours, seven days a week.	How Sign in to our app, select Support and then message us 24/7. How to message us
Method Call us	Availability 8am – 8pm, seven days a week.	How Call from the UK 0345 602 0000 Call from outside the UK +44 (0)113 279 8302.

Credit Cards	Telephone number	Opening hours
Credit Cards Compare a range of Halifax Credit Cards	Telephone number General Credit Card Services Queries 0345 944 4555 If you're calling from abroad you can call us on +44 (0) 1733 573 189.	Opening hours 24/7 Automated Service Advisers are available 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.
Credit Cards	Telephone number To apply or discuss application queries 0800 028 3258 Some credit card offers shown on our site may only be available if you apply online.	Opening hours Lines are open 9am – 6pm Mon - Sat. Not all Telephone Banking services are available 24 hours a day, seven days a week.
Credit Cards	Telephone number Repayment Cover 0345 605 1150	Opening hours Lines are open 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.
Credit Cards	Telephone number Card Care 0344 871 5408 Lost and stolen cards	Opening hours Lines are open 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.

	Telephone number	Opening hours
Get a quote	Telephone number 0345 982 5347 to get a quote or switch your home insurance. You can also get a quote online.	Opening hours Mon-Fri: 8am - 6pm. Sat: 9am - 1pm.
Pay for your policy	Telephone number If you received your quote online and have been asked to contact us for payment, please call us on 0345 982 5347. Buying the policy on behalf of someone else? You can still call us. Please just make sure the policy holder is with you when you call.	Opening hours Mon-Fri: 8am – 6pm. Sat: 9am – 1pm.
Make a claim	Telephone number Make a new claim or get an update on a claim you've made. 0345 604 6473 if your policy starts with HBP. 0345 300 5178 if your policy starts with HAP. You can also make a claim online.	Opening hours Mon-Fri: 8am-6pm. Sat: 9am-1pm.
Struggling to pay	Telephone number We may be able to help. 0345 122 1511	Opening hours Mon-Fri: 8am-6pm. Sat: 9am-1pm.
Home Emergency helpline	Telephone number In case of an emergency, our Home Insurance Emergency helpline is available for all policy holders 24 hours a day. 0345 672 2803	Opening hours 24 hours a day.
Legal Expenses helpline	Telephone number 0345 300 1425 if your policy starts with HBP. 0345 300 1820 if your policy starts with HAP.	Opening hours 24 hours a day.
Manage your policy	Telephone number Cancel your policy 0345 604 6473 if your policy starts with HBP. 0345 300 5178 if your policy starts with HAP. You can also cancel your policy online. Renew your policy 0345 604 6473 if your policy starts with HBP. 0345 300 5178 if your policy starts with HAP. Check something or update your policy To ask a question or tell us if something has changed that will affect your policy. 0345 604 6473 if your policy starts with HBP. 0345 300 5178 if your policy starts with HAP. Moving home If you’re moving and want to transfer your policy to your new home. 0345 604 6473 if your policy starts with HBP. 0345 300 5178 if your policy starts with HAP. Proof of insurance For urgent proof of insurance. 0345 604 6473 if your policy starts with HBP. 0345 300 5178 if your policy starts with HAP. Otherwise, you can get proof of insurance online. Let someone else talk to us on your behalf To let someone you trust talk to us about your policy. 0345 604 6473 if your policy starts with HBP. 0345 300 5178 if your policy starts with HAP.	Opening hours Mon-Fri: 8am - 6pm. Sat: 9am - 1pm.

Telephone number	Opening hours
Telephone number New customers: 0330 018 9539	Opening hours Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm Festive Opening Hours – 24 Dec: 10am – 4pm, Christmas Day and Boxing Day: Closed, 31 Dec: 10am – 4pm, 1 Jan: Closed.
Telephone number Existing Customers: 0344 209 0471	Opening hours Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm Festive Opening Hours – 24 Dec: 10am – 4pm, Christmas Day and Boxing Day: Closed, 31 Dec: 10am – 4pm, 1 Jan: Closed.
Telephone number Car insurance claims: 0344 209 0472	Opening hours 24 hours a day, 7 days a week
Telephone number RAC Breakdown Cover: 0330 332 8474	Opening hours 24 hours a day, 7 days a week
Telephone number Windscreen glass repairer: 0330 018 1889	Opening hours 24 hours a day, 7 days a week
Telephone number Keycare cover: 0345 303 4003	Opening hours 24 hours a day, 7 days a week

Investments	Telephone number	Opening hours
Investments View our range of share dealing products	Telephone number 0345 722 5525 If you're calling from abroad you can call us on +44 (0) 113 270 1154.	Opening hours Available Monday – Friday 8am to 9pm (Closed weekends and English Bank Holidays).
Investments E – Investments beginning with IH	Telephone number 0345 835 5726	Opening hours Monday – Friday 8am to 5pm
Investments Ready-Made Investments beginning with EH	Telephone number 0330 123 3269	Opening hours Monday – Friday 9am to 5pm
Investments Investments purchased in branch	Telephone number For accounts opened in branch: 0345 600 0169	Opening hours Mon-Fri: 8am-6pm

Method	Availability	How
Method Call us using our app Call us and skip the security questions	Availability 8am – 8pm, seven days a week.	How Sign in to our app, search Call us and follow the steps on screen. How to set up our app
Method Call us	Availability 8am – 8pm, seven days a week.	How Call from the UK 0345 720 3040

Method	Availability	How
Method Our app and Online Banking	Availability 24 hours, seven days a week.	How How to order a new card online
Method Message us	Availability 24 hours, seven days a week.	How Sign in to our app, select Support and then message us 24/7. How to message us
Method Call us	Availability 8am – 8pm, seven days a week.	How Debit cards Call us from the UK 0345 720 3040 Call us from overseas +44 (0)113 242 1984. Credit cards Call us from the UK 0345 944 4555 Call us from overseas +44 (0)1733 573 189

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