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We're here to help. Message us in our Mobile Banking app anytime for help with common questions.
Write to us at Halifax, PO Box 548, Leeds, LS1 1WU. For security reasons we can't respond to any queries about Online Banking by post. If you're having problems accessing Online Banking visit Online Banking help to get support and find out how to get in touch.
Mobile Banking is available to Online Banking customers. We don’t charge you for Online Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.
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Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Other numbers may vary depending on your service provider. Calls to 03 numbers are charged at no more than local rate.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service.