If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Contact us by phone

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call times are much longer than usual.

So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.

We’ve set up a dedicated phone line for customers aged 70 and over. You can find the number in the letter or email we sent, or from a branch colleague. If you’re a nominated trusted person you can also ask in branch.

You can still use our online and mobile banking services.

Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Other numbers may vary depending on your service provider. Calls to 03 numbers are charged at no more than local rate.

To find a telephone number and opening hours, simply select from the list below the product or service you’d like to talk to us about.

Alternatively, call us direct from your Mobile Banking app. As you’re already securely signed in, there's no need to remember any passwords. Learn more about calling from the app

Bank Accounts and Arranged Overdrafts

Bank accounts and overdrafts

Bank Accounts and Arranged Overdrafts

Telephone number

Opening hours

Bank Accounts and Arranged Overdrafts

Bank Account Enquires

View the range of bank accounts we offer

Telephone number

0345 720 3040

If you're calling from abroad you can call us on +44 (0)113 242 1984.

Lost and stolen cards

Opening hours

Existing customers

7am - 11pm, seven days a week

New customers

Mon - Fri: 8am - 8pm

Sat: 8am - 6pm

Sun: 9am - 5pm

Bank Accounts and Arranged Overdrafts

Arranged overdraft referrals

Telephone number

Opening hours

Mon - Fr: 9am - 7pm
Saturday: 9am - 4pm

Savings

Savings

Savings (including cash ISAs)

Telephone number

Opening hours

Savings (including cash ISAs)

Telephone number

0345 726 3646

If you're calling from abroad you can call us on +44 (0) 113 242 2005.

Lost and stolen cards

For Self Select Stocks and Shares ISAs see Share Dealing

For stocks and shares ISAs see Investments

Opening hours

Existing customers

7am - 11pm, seven days a week

New customers

Mon-Fri: 8am-8pm

Sat: 8am-6pm

Sun: 9am-5pm

Mortgages

Mortgages

Mortgages

Telephone number

Opening hours

Mortgages

View the Halifax Mortgage products we offer

Telephone number

Apply for a mortgage, review your existing Halifax mortgage or borrow more money.

Contact us

Already got a Halifax mortgage?

You could make a payment, set up regular payments and much more online:

Find out about payment holidays

Make a lump sum overpayment

Make a regular overpayment

More ways to manage your mortgage

Opening hours

For our opening hours contact us here.

Mortgages

Telephone number

Mortgages moved from Tesco Bank

If you've moved over to us from Tesco Bank and have a question about your mortgage, please call us on:

0345 217 2050

Opening hours

Mon-Fri: 8am-9pm

Sat: 9am-4pm

Credit Cards

Credit Cards

Credit Cards

Telephone number

Opening hours

Credit Cards

Compare a range of Halifax Credit Cards

Telephone number

General Credit Card Services Queries

0345 944 4555

If you're calling from abroad you can call us on +44 (0) 1733 573 189.

Opening hours

24/7 Automated Service

Advisers are available 7am-11pm, seven days a week

Credit Cards

Telephone number

To apply or discuss application queries

0800 028 3258

Some credit card offers shown on our site may only be available if you apply online.

Opening hours

Mon-Fri: 8am-8pm

Sat: 8am-6pm

Sun: 9am-5pm

Credit Cards

Telephone number

Repayment Cover

0345 605 1150

Opening hours

Mon-Fri: 8am-10pm

Sat: 8am-7pm

Credit Cards

Telephone number

Opening hours

24 hours a day, seven days a week

Personal Loans

Personal loans

Personal Loans

Telephone number

Opening hours

Personal Loans

Personal loans for existing Halifax customers

Telephone number

Customers with agreements starting with "100", "77" or "7/"

0345 604 7292

Opening hours

Mon-Sun: 8am-10pm

Personal Loans

Telephone number

Customers with agreements starting with "84" or "15"

0345 724 3444

Option 2, then option 2

Opening hours

Mon-Fri: 8am-8pm

Sat: 8:30am-6pm

Sun: 9:30am-6pm

Personal Loans

Telephone number

Halifax customers wanting to apply for a new loan

0345 724 3444

Option 1

Opening hours

Mon-Sun: 8am-10pm

Car Finance

Car finance

Car Finance

Telephone number

Opening hours

Car Finance

Halifax Car Plan Extra

Telephone number

Opening hours

Lines are open from 9am to 5pm Monday to Friday, 9am to 1pm on Saturdays and closed on Sundays.

Insurance

Insurance

Insurance

Telephone number

Opening hours

Insurance

Home insurance

Telephone number

Existing home insurance customers

Claims/renewals/general enquiries

If your policy starts with HAP - 0345 300 5178

All other policies - 0345 600 6001

24hr Emergency Homeline:

If your policy starts with HAP /HDA/HIA - 0345 601 2651

All other policies – 0345 602 7307

24hr Legal Helpline:

If your policy starts with HDA – 0345 601 2651

All other policies – 0345 603 2254

Opening hours

General enquiries, renewals and making a claim:

Mon-Fri: 8am-6pm

Sat: 9am-1pm

Insurance

Telephone number

New customers:

0800 500 3973

Opening hours

Mon-Fri: 8am-8pm

Sat: 8am-4pm

Insurance

Car Insurance

Telephone number

New Customers:

0330 0189539

Opening hours

Mon-Fri: 8am-9pm

Sat and public holidays: 9am-5pm

Sun: 10am-4pm

Insurance

Telephone number

Existing customers:

If you need to change any details or for
renewal queries call on 0344 2090471.

Opening hours

Mon-Fri: 8am-9pm

Sat and public holidays: 9am-5pm

Sun: 10am-4pm

Insurance

Telephone number

Making a claim:

If you need to make a claim, please call on
0344 2090472.

For windscreen repairs and claims call on
0330 0181889.

Opening hours

Lines open 24 hours a day.

Insurance

Travel insurance

Telephone number

Opening hours

Existing customers

(policies taken out on or after 22nd November 2015)

Mon – Sat: 8am – 8pm

Sun: 9am – 5pm

Insurance

Telephone number

Opening hours

Existing customers

(policies taken out before 22nd November 2015)

Mon – Sat: 8am – 8pm

Insurance

Telephone number

Opening hours

New customers

Mon – Sat: 8am – 8pm

Sun: 9am – 5pm

Insurance

Pet Insurance

Telephone number

Opening hours

Mon-Fri: 8am-8pm

Sat: 9am-2pm

Insurance

Protection Insurance

Telephone number

Opening hours

Mon-Fri: 8:30am-6pm

Sat: 9am-12:30pm

We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require. For more information visit Next Generation Text (NGT) Service website.

Investing

Investments

Investments

Telephone number

Opening hours

Investments

Telephone number

0345 722 5525

If you're calling from abroad you can call us on +44 (0) 113 270 1154.

Opening hours

Available Monday – Friday 8am to 7pm

(Closed weekends and English Bank Holidays). 

Investments

Online Investments

Telephone number

For accounts opened online:

0345 835 5726

Opening hours

Mon – Fri: 8am - 5pm

(Closed weekends and English Bank Holidays)

Investments

Investments purchased in branch

Telephone number

For accounts opened in branch:

0345 600 0169

Opening hours

Mon-Fri: 8am-6pm

Sat: 9am-12:30pm

Travel Money

Travel Money

Travel Money

Telephone number

Opening hours

Travel Money

Help with an Online Travel Money Order

Telephone number

Opening hours

24 hours a day, seven days a week

Travel Money

Order Travel Money by phone

Telephone number

Opening hours

24 hours a day, seven days a week

Online Banking

Online banking

Online Banking Helpdesk

Telephone number

Opening hours

Online Banking Helpdesk

Telephone number

0345 602 0000

If you're calling from abroad you can call us on +44 (0) 113 279 8302.

Before calling us, try using our Online Banking help. You may find the answer to your enquiry on our site without needing to call us.

Opening hours

24 hours a day, seven days a week

Bereavement help and advice

Bereavement help and advice

Bereavement help and advice

Telephone number

Opening hours

Bereavement help and advice

Help following a bereavement

Telephone number

0800 028 1057

If you're calling from abroad you can call us on +44 (0) 113 366 0145.

Opening hours

8am - 8pm, seven days a week

Lost and stolen cards

Lost or stolen cards

Lost and stolen cards

Telephone number

Opening hours

Lost and stolen cards

Telephone number

0800 0 15 15 15

If you're calling from abroad you can call us on +44 (0) 113 242 8196.

If you're registered for Online Banking, you can report your card as lost or stolen online  or on your Halifax Mobile Banking app by filling in our simple form.

Opening hours

24 hours a day, seven days a week

Replacement cards or PINs

Replacement cards or PINs

Replacement cards or PINs

Telephone number

Opening hours

Replacement cards or PINs

Telephone number

For a replacement debit card or PIN:

0345 720 3040

If you're calling from outside the UK call us on +44 (0)113 242 1984.

For a replacement credit card or PIN:

0345 944 4555

If you're calling from outside the UK call us on +44 (0) 1733 573 189.

If you're registered for Online Banking, you can request a replacement card or PIN online or by using your Halifax Mobile Banking app.

Opening hours

7am - 11pm, seven days a week

We value your call and to ensure that we connect you to the right person who can deal with your enquiry quickly, your call will be initially answered by an easy-to-follow automated service.

For any other queries pop into your nearest Halifax branch.