Contact us by phone
So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.
We’ve set up a dedicated phone line for customers aged 70 and over. You can find the number in the letter or email we sent, or from a branch colleague. If you’re a nominated trusted person you can also ask in branch.
You can still use our online and mobile banking services.
Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Other numbers may vary depending on your service provider. Calls to 03 numbers are charged at no more than local rate.
To find a telephone number and opening hours, simply select from the list below the product or service you’d like to talk to us about.
Alternatively, call us direct from your Mobile Banking app. As you’re already securely signed in, there's no need to remember any passwords. Learn more about calling from the app
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Bank Accounts and Arranged Overdrafts |
Telephone number |
Opening hours |
|---|---|---|
Bank Accounts and Arranged OverdraftsBank Account Enquires View the range of bank accounts we offer |
Telephone numberIf you're calling from abroad you can call us on +44 (0)113 242 1984. |
Opening hours24/7 automated service Existing customers Advisers available 7am - 11pm, seven days a week New customers Advisers available |
Bank Accounts and Arranged OverdraftsArranged overdraft referrals |
Telephone number |
Opening hoursMon - Fr: 9am - 7pm |
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Savings (including cash ISAs) |
Telephone number |
Opening hours |
|---|---|---|
Savings (including cash ISAs) |
Telephone numberIf you're calling from abroad you can call us on +44 (0) 113 242 2005. For Self Select Stocks and Shares ISAs see Share Dealing For stocks and shares ISAs see Investments |
Opening hours24/7 Automated Service Existing customers Advisers available 7am - 11pm, seven days a week New customers Advisers available Mon-Fri: 7am-10pm |
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Mortgages |
Telephone number |
Opening hours |
|---|---|---|
MortgagesView the Halifax Mortgage products we offer |
Telephone numberApply for a mortgage, review your existing Halifax mortgage or borrow more money. Already got a Halifax mortgage? You could make a payment, set up regular payments and much more online: |
Opening hoursFor our opening hours contact us here. |
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Credit Cards |
Telephone number |
Opening hours |
|---|---|---|
Credit CardsCompare a range of Halifax Credit Cards |
Telephone numberGeneral Credit Card Services Queries If you're calling from abroad you can call us on +44 (0) 1733 573 189. |
Opening hours24/7 Automated Service Advisers are available 7am-11pm, seven days a week |
Credit Cards |
Telephone numberTo apply or discuss application queries Some credit card offers shown on our site may only be available if you apply online. |
Opening hoursMon-Fri: 7am-10pm Sat & Sun: 8am-6pm |
Credit Cards |
Telephone numberRepayment Cover |
Opening hoursMon-Fri: 7am-10pm Sat & Sun: 8am-6pm |
Credit Cards |
Telephone number |
Opening hoursMon-Fri: 7am-10pm Sat & Sun: 8am-6pm |
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Personal Loans |
Telephone number |
Opening hours |
|---|---|---|
Personal LoansPersonal loans for existing Halifax customers |
Telephone numberCustomers with agreements starting with "100", "77" or "7/" |
Opening hoursMon-Sun: 8am-10pm |
Personal Loans |
Telephone number |
Opening hoursMon-Fri: 7am-10pm Sat & Sun: 9am-6pm |
Personal Loans |
Telephone number |
Opening hoursMon-Fri: 7am-10pm Sat & Sun: 9am-6pm |
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Car Finance |
Telephone number |
Opening hours |
|---|---|---|
Car FinanceHalifax Car Plan Extra |
Telephone number |
Opening hoursLines are open from 9am to 5pm Monday to Friday, 9am to 1pm on Saturdays and closed on Sundays. |
Home Insurance
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Telephone number |
Opening hours |
|---|---|---|
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Get a quote |
Telephone number0345 982 5347 to get a quote or switch your home insurance. You can also get a quote online. |
Opening hoursMon-Fri: 8am - 6pm. Sat: 9am - 1pm. |
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Make a claim |
Telephone numberMake a new claim or get an update on a claim you've made. 0345 604 6473 if your policy starts with HBP. 0345 300 5178 if your policy starts with HAP. 0345 600 6001 for all other policies. You can also make a claim online. |
Opening hoursMon-Fri: 8am-6pm. Sat: 9am-1pm. |
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Struggling to pay |
Telephone numberWe may be able to help. |
Opening hoursMon-Fri: 8am-6pm. Sat: 9am-1pm. |
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24 hour helplines |
Telephone numberHome Emergency helpline
Legal helpline 0345 300 1425 if your policy starts with HBP. 0345 300 1820 if your policy starts with HAP and started or renewed on or after 24/09/2021. 0345 300 5178 if your policy starts with HAP and started or renewed before 24/09/2021. 0345 604 6509 if your policy starts with HDA or HIA. 0345 603 2254 for all other policies. |
Opening hours24 hours a day. |
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Manage your policy |
Telephone numberCancel your policy 0345 604 6473 if your policy starts with HBP. 0345 300 5178 if your policy starts with HAP. 0345 600 6001 for all other policies. You can also cancel your policy online.
Renew your policy 0345 604 6473 if your policy starts with HBP. 0345 300 5178 if your policy starts with HAP. 0345 600 6001 for all other policies.
Check something or update your policy To ask a question or tell us if something has changed that will affect your policy. 0345 604 6473 if your policy starts with HBP. 0345 300 5178 if your policy starts with HAP. 0345 600 6001 for all other policies.
Moving home If you’re moving and want to transfer your policy to your new home. 0345 604 6473 if your policy starts with HBP. 0345 300 5178 if your policy starts with HAP. 0345 600 6001 for all other policies.
Proof of insurance For urgent proof of insurance. 0345 604 6473 if your policy starts with HBP. 0345 300 5178 if your policy starts with HAP. 0345 600 6001 for all other policies. Otherwise, you can get proof of insurance online.
Let someone else talk to us on your behalf To let someone you trust talk to us about your policy. 0345 604 6473 if your policy starts with HBP. 0345 300 5178 if your policy starts with HAP. 0345 600 6001 for all other policies. |
Opening hoursMon-Fri: 8am - 6pm. Sat: 9am - 1pm. |
Protection Insurance
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Telephone number |
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|---|---|---|
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Telephone number |
Mon-Fri: 8:30am-6pm Sat: 9am-12:30pm |
Car Insurance
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Telephone number |
Opening hours |
|---|---|
Telephone numberNew customers: 0330 018 9539 |
Opening hoursMonday-Friday 8am-8pm, |
Telephone numberExisting Customers: 0344 209 0471 |
Opening hoursMonday-Friday 8am-8pm, |
Telephone numberCar insurance claims: 0344 209 0472 |
Opening hours24 hours a day, 7 days a week |
Telephone numberRAC Breakdown Cover: 0330 332 8474 |
Opening hours24 hours a day, 7 days a week |
Telephone numberWindscreen glass repairer: 0330 018 1889 |
Opening hours24 hours a day, 7 days a week |
Telephone numberKeycare cover: 0345 303 4003 |
Opening hours24 hours a day, 7 days a week |
We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require. For more information visit Next Generation Text (NGT) Service website.
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Investments |
Telephone number |
Opening hours |
|---|---|---|
InvestmentsView our range of share dealing products |
Telephone numberIf you're calling from abroad you can call us on +44 (0) 113 270 1154. |
Opening hoursAvailable Monday – Friday 8am to 9pm |
InvestmentsOnline Investments |
Telephone numberFor accounts opened online: |
Opening hoursMon – Fri: 8am - 5pm (Closed weekends and English Bank Holidays) |
InvestmentsInvestments purchased in branch |
Telephone numberFor accounts opened in branch: |
Opening hoursMon-Fri: 8am-6pm |
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Travel Money |
Telephone number |
Opening hours |
|---|---|---|
Travel MoneyHelp with an Online Travel Money Order |
Telephone number |
Opening hours24 hours a day, seven days a week |
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Online Banking Helpdesk |
Telephone number |
Opening hours |
|---|---|---|
Online Banking Helpdesk |
Telephone numberIf you're calling from abroad you can call us on +44 (0) 113 279 8302. Before calling us, try using our Online Banking help. You may find the answer to your enquiry on our site without needing to call us. |
Opening hours24 hours a day, seven days a week |
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Bereavement help and advice |
Telephone number |
Opening hours |
|---|---|---|
Bereavement help and adviceHelp following a bereavement |
Telephone numberIf you're calling from abroad you can call us on +44 (0) 113 366 0145. |
Opening hours8am - 8pm, seven days a week |
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Lost and stolen cards |
Telephone number |
Opening hours |
|---|---|---|
Lost and stolen cards |
Telephone numberIf you're calling from abroad you can call us on +44 (0) 113 242 8196. If you're registered for Online Banking, you can report your card as lost or stolen online or on your Halifax Mobile Banking app by filling in our simple form. |
Opening hours24 hours a day, seven days a week |
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Replacement cards or PINs |
Telephone number |
Opening hours |
|---|---|---|
Replacement cards or PINs |
Telephone numberFor a replacement debit card or PIN: If you're calling from outside the UK call us on +44 (0)113 242 1984. For a replacement credit card or PIN: If you're calling from outside the UK call us on +44 (0) 1733 573 189. If you're registered for Online Banking, you can request a replacement card or PIN online or by using your Halifax Mobile Banking app. |
Opening hours7am - 11pm, seven days a week |
We value your call and to ensure that we connect you to the right person who can deal with your enquiry quickly, your call will be initially answered by an easy-to-follow automated service.
For any other queries pop into your nearest Halifax branch.