Make a complaint online
Please use the form below to make a complaint.
Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of requests from customers than normal. This means we are only able to respond to our customers who are in the most vulnerable situations at the current time.
If this applies to you we’ll try to respond to you as soon as we can. If this isn’t the case, it will take us considerably longer than normal. Our common enquiries page has information and answers that may help with any concerns you have. You can access it here.
If you have a request or query, please call us on 0800 072 9779 and we can help you straight away.
The textphone number for hearing impaired customers is 0800 056 7294 (9am-5.00pm, 7 days a week). If you’re calling from abroad or prefer not to use the 0800 number, call us on +44 0113 366 0167 or +44 0113 366 0141 for textphone.