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Community Bankers
The Halifax brand is changing to Lloyds
You can continue with your preferred method of banking with us while we make the change to Lloyds. This includes using the Post Office®, banking hubs and your local PayPoint store.
Community Bankers offer help and support if you can't get to a local branch. They have dedicated space in a community venue or Banking Hub where you can pop in for a chat and get help with your banking needs.
You can also access our services in a Banking Hub. Have a look and see if there’s one near you.
We're adding new locations in the future. If you can't see one near you right now, keep checking back.
Things a Community Banker can help you with
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- Payments and transfers – paying someone new, managing a direct debit or standing order, or transferring money between your accounts.
- Card and PIN – reporting lost and stolen cards or ordering a replacement card or PIN.
- Manage your personal details and preferences – we can help you to update your personal details and contact preferences.
- Order a replacement cheque book / credit book.
- View and order statements.
- Close your account.
- Help with online banking and Telephone Banking.
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If you need support with a life event, or you have money worries, our Community Bankers can connect you to one of our specialist telephony teams. We can also help you find the right support online.
- Register a death.
- Appoint someone to manage your affairs.
- Adding a third party to your account.
- Registering your support needs.
- Help with money worries.
- Help if you’ve been scammed.
- Proving your identity.
- Register a complaint.
Save yourself a trip
Change your personal details, pay in a cheque or even chat to us in the app. Whenever, wherever.
The Halifax brand is changing to Lloyds
If you don’t currently use online or mobile banking, you can start using the Lloyds app now to see your existing Halifax accounts. Once you’ve downloaded it, you can set it up using your Halifax account details.
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