Information about branch closures

We’re constantly transforming our branch network as we reflect changing customer demand for branch transactions and service. Sometimes this will mean we make the difficult decision to permanently close a branch.

The locations of permanent branch closures are listed alphabetically below, and to help you understand how we came to these decisions, two separate Branch Review Documents are available for each closure. Part 1 (closure decision) was published in January 2020 when the closures were announced, Part 2 (Local community engagement and feedback post announcement) is available for each branch at least 2 weeks before the permanent closure date.

When deciding to close a branch, we take a number of factors into account to help us understand the impact on our customers and the local community – including ways for customers to continue to access banking services. For all permanent closure decisions, we follow the UK Finance Access to Banking Standard (and previously the Access to Banking Protocol).