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Information about branch closures

We’re constantly transforming our branch network as we reflect changing customer demand for branch transactions and service. Sometimes this will mean we make the difficult decision to permanently close a branch.

The locations of permanent branch closures are listed alphabetically below, and to help you understand how we came to these decisions, two separate Branch Review Documents are available for each closure. Part 1 (closure decision) was published in January 2020 when the closures were announced, Part 2 (Local community engagement and feedback post announcement) is available for each branch at least 2 weeks before the permanent closure date.

When deciding to close a branch, we take a number of factors into account to help us understand the impact on our customers and the local community – including ways for customers to continue to access banking services. For all permanent closure decisions, we follow the UK Finance Access to Banking Standard (and previously the Access to Banking Protocol).

list of permanent branch closures postponed – branches to remain open where possible

Branch name

Branch address

Further information

Branch name

Billericay

Branch address

110 High Street
Billericay
Essex
CM12 9BY

Further information

Branch name

Boscombe

Branch address

646-648 Christchurch Road
Boscombe
Bournemouth
Dorset
BH1 4BP

Further information

Branch name

Hull Holderness Road

Branch address

318 Holderness Road
Hull
HU9 3DA

Further information

Branch name

Knaresborough

Branch address

15 Market Place
Knaresborough
North Yorkshire
HG5 8AL

Further information

Branch name

Locks Heath

Branch address

14 The Locks Heath Centre
Locks Heath
Southampton
SO31 6DX

Further information

Branch name

Marlow

Branch address

5 High Street
Marlow
Buckinghamshire
SL7 1AU

Further information

Branch name

Reading Lower Earley

Branch address

6 Chalfont Court
Lower Earley
Reading
RG6 5SY

Further information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)

Branch name

Southsea

Branch address

1-3 Palmerston Road
Southsea
Hampshire
PO5 3QQ

Further information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)

Branch name

Stoke Newington

Branch address

173 Stoke Newington High Street
Stoke Newington
London
N16 0PE

Further information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)

Branch name

Whitton

Branch address

137 Percy Road
Whitton
Twickenham
TW2 6HU

Further information

Branch Review - Part 1

Branch Review - Part 2 (available at least 2 weeks before closure)