We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it’s urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Online Banking.

Useful forms

To save time, you can download, complete and then post back these useful forms, avoiding the need to visit a branch.

The addresses are shown on the forms.

Please don't forget to sign the form as we can't carry out your request without a signature. All these are PDFs and open in a new window.

To view these you'll need Adobe Acrobat Reader. If you don't have it, you can download it from the Adobe website.

Change of address

Use the form on our Change of address page.


Request a Duplicate Annual Statement (PDF)