Help on Lloyds
You can now use the Lloyds Help Centre for help and support.
The Halifax brand is changing to Lloyds
Thank you for choosing to bank with Halifax. We’re grateful for the trust you’ve placed in us and look forward to welcoming you to a new chapter with Lloyds.
Whether you're looking to open an account, borrow, save or protect what matters most, explore the range available from Lloyds to find the one that's right for you.
Get the Lloyds app
The Halifax app and online banking are no longer available. To continue managing your accounts and policies online, start in the Halifax app and we'll guide you through getting set up with Lloyds.
New to online banking? Download the Lloyds app today. Your Halifax accounts are there waiting for you.
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Help with your Halifax product
Customer support
Head to Lloyds for support with...
Financial abuse support
We're here to help if you or someone you know is a victim of financial abuse.
Accessibility
Supporting your needs so you can bank with us in a way that suits you.
Banking support
Independent service quality survey results
Personal current accounts (GB)
Published August 2026
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
Ranking
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.
Personal current accounts (NI)
Published August 2026
As part of a regulatory requirement, an independent survey was conducted to ask approximately 500 customers of each of the 12 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
Ranking
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.
Authorised push payment (APP) scams rankings in 2024
Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account. Information about Halifax’s performance prior to the introduction of the reimbursement requirement in October 2024 can be found in PSR’s latest APP Scams Performance Report (PDF, 1.13MB) published in February 2026.
Halifax is part of the same group which includes Lloyds and Bank of Scotland. The data shown in the report is a combination of these three brands.