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Activate your credit card
You can do this online
- You can activate your credit card quickly and securely in our app.
- The main cardholder can activate an additional card online.
- Once your card is activated you can use it straight away.
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- Open our secure online form.
- Enter the credit card number, your date of birth and the credit card expiry date and then select Activate.
- All done – your card is now activated and ready to use.
- Open our secure online form.
- Sign in and select apply at the bottom of the screen.
- Select Credit cards, followed by the option Activate credit card.
- Check the card details match your new credit card and then select Activate.
- All done – your card is now activated and ready to use.
Get set up now
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You can visit us in branch. Or if you’d prefer to speak with someone, give us a call.
What happens after I've activated my card?
Once you've activated your card you will be able to use it for purchases in store and online.
Depending on the credit card you have set up, you'll now have access to a range of online services. Learn more about these below.
Ways to manage your credit card
Our app and Online Banking let you manage your card in a way which works for.
Here are just some of things you can do online:
- Setting up balance transfers
- Making a money transfer online.
- Viewing online statements - Paper-free is a way that you can receive electronic statements and / or correspondence for eligible credit cards.
- Manage your payments - either through our app or Online Banking
Card and PIN services
Find out about how you can manage your cards with our app and Online Banking
- View card details - You can view your credit card details in our Mobile Banking app. This lets you make purchases online or over the phone when you don't have your card to hand.
- View PIN - Can't remember your PIN? Use our app to view your PIN instantly.
- Change contactless limit - Use our app to change your contactless limit to one that works for you.
- Freeze your card - Freeze different types of transactions in our app and get more control over your card.
- Report your card lost or stolen - If you can’t find your card, don’t worry. You can report your card as lost or stolen online and in our app.
- Order replacement card or PIN - If there’s a problem with your credit or you need a PIN reminder, let us know online.
Frequently asked questions
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Online Banking is safe, secure and easy to use. Over 5 million of our customers already bank with us online. You can access your accounts 24/7 all year round, whether you're at home or on the go.
With Online Banking you can activate your credit card, keep track of your money, make balance transfers, make payments and see your statements.
Find out more about Online Banking -
The main cardholder must activate any additional card, as the 16 digit credit card account number of the main cardholder is needed. You can activate the additional card online, by calling the number on the credit card sticker or you can pop into your local branch.
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Yes, for security purposes you need to activate your credit card before you can use it.
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You can change your PIN at most UK cash machines. Just insert your card and using the PIN we've sent you, follow the on-screen instructions.
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If you’ve forgotten your PIN, you can request a PIN reminder which will be sent through the post. You’ll receive your reminder by post in 3-5 working days.
Just select one of the following options:
- Sign in to Online Banking - Use our replacement cards and PINs service by selecting it from the ‘More actions’ tools.
- Use our App and select the account action button ( the 3 dotted icon) for your chosen account.
- Call us on: 0345 944 4555* - Lines are open Monday – Sunday 24 hours a day. Lines are open 24 hours a day, seven days a week. Calls may be monitored or recorded.
Not all Telephone Banking services are available 24 hours a day, seven days a week.
*Please note that for security purposes, we cannot provide your PIN details over the phone.
