Coronavirus (COVID-19) support

If your income has been affected by coronavirus, we’re here to provide support.

Find out how we can help

Ways to pay your credit card

There are a number of payment options available for your Halifax credit card. Direct Debit could be a smart choice if you’d like us to claim payments automatically, giving you one less thing to remember.

Make a balance or money transfer

Move existing credit and some store card balances to a single credit card.

More on balance transfers

Move funds from your credit card to your UK current account.

More on money transfers

Disputing a credit card payment

If there’s a payment on your statement you don’t recognise, or if you didn’t get what you paid for when making a transaction, we could help.

Can’t find what you’re looking for?

Speak to someone

Trained advisers are just a phone call away. Some essential and automated services are available 24 hours a day, 7 days a week. Other specialist services might have limited opening hours.

Money worries?

If you’re ever struggling to make credit card payments, please get in touch so we can find a way to help. Our trained advisers can offer support, or you can find useful information online.

Cashback Extras

Did you know you can earn rewards on everyday purchases made with your Halifax credit card, using Cashback Extras? Simply browse and activate offers from participating retailers online.

Making sure you get a fair deal

We want you to find a product that's right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board

To find out more you can read the statement of responsibilities, which details what's expected of us, the lender and you the borrower.

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.