If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Existing credit card customers

If you're an existing customer and you’d like to know how to manage your Halifax credit card, you're in the right place. Here’s everything you need to make the most of your credit card.

Coronavirus (COVID-19) support

We’re with you during this crisis. If your income has been affected by coronavirus, we’re here to support you.

Find out how we can help

Just received your new card?

Welcome! Thanks for choosing a Halifax credit card.

Activate your card

Already have Online Banking?
Sign in to activate your card

Not registered for Online Banking?
You can still activate your card online

Paying your credit card bill

Every month you need to make at least the minimum payment shown on your statement.

There are a number of ways you can pay, so find the right one for you.

Ways to pay your credit card bill

Get more from your card

Want to learn more about credit cards?

APR, interest rates and fees

It’s easy to be confused by the different interest rates and fees that can be charged to your credit card account. We’ve listed the terms you’re likely to see and explained what these rates and fees mean for you.

Stay in control of your credit card

A credit card is a handy way of borrowing money in the short term. Learn how to stay in control of it to avoid financial difficulties.

Read our top tips for managing your credit card

Find out how to freeze your card

Going abroad?

You no longer have to tell us when you’re travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on customers’ accounts, meaning you really can relax when you’re away. But there are a few things you should know before you travel.

Read our advice on travelling abroad with a credit card

Report your card lost or stolen

If you're registered for Online Banking, you can report your card lost or stolen online.

Sign in to report your card lost or stolen

Or call us on 0800 0 15 15 15. If you're outside the UK, call +44 (0) 113 242 8196. Lines are open 24 hours a day, 7 days a week.

Misplaced your credit card?
You can freeze and unfreeze your cards through our Mobile Banking app.

Need more help?

For more about Halifax credit cards, visit our help and guidance page. Here you’ll find links to our useful guides, a jargon-busting video on interest rates and fees, plus information on payment disputes and more.

View all help and guidance

Making sure you get a fair deal

We want you to find a product that's right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board

To find out more you can read the statement of responsibilities, which details what's expected of us, the lender and you the borrower.

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.