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Privacy Explained

Privacy laws have changed to give you more protection and more rights. 

On these pages, we try to highlight the main points and make them easy to grasp. So, we've put together a few short articles that explain some of the things that may concern or affect you. You'll also find our full Privacy Notice, with details of how you can contact us about the personal information we hold for you.

Your rights over personal information we hold about you

This Privacy Notice is all about how we protect your privacy according to the law. It explains in detail:

  • What personal information we have and how we get it
  • How we can and can't use it
  • Who we can share it with

Read privacy notice

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Key privacy topics - how they might affect you

What is personal information?

This seems a simple question to answer, but it covers a lot more than you might realise. Find out what the law says.

What personal information do we have?

You have the right to know what info we hold about you. Finding out may be easier than you think - and it's free. Learn about getting a copy of your data.

Decisions we make using your data

Machines make decisions that were once made by people. Some of these directly affect your finances. Learn more about your control over automated decisions.

What we do to protect your rights

If privacy rules are broken and your personal info is affected, we will act right away. Find out what has to happen if there is a breach of the rules.

Asking for your consent - a bigger say for customers

It can be hard to know what you've consented to, and what we can contact you about. Here we explain about the marketing you get and consents you give.

Data must not be kept longer than needed

Just because a bank has your personal details this doesn't mean it can keep them forever. Here we explain data retention rules and your 'right to be forgotten'.