Car insurance help and guidance

Whether you’re new to Halifax Car Insurance or you're looking for more information and support, you've come to the right place.

Halifax Car Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited. When getting a quote online you’ll be taken to BISL Limited’s online site with a new privacy and cookie policy.

My Account

As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you. With My Account, you can:

  • Add and remove additional drivers.
  • Change your car, cover level and car use.
  • Change your address and contact details.
  • Make payments and change your payment details.
  • View, download or print your policy documents.
Sign into My Account

Optional extras

Want extra peace of mind? You can upgrade your car insurance policy from our range of additional cover options. Here are the optional upgrades you can choose from:

Terms, conditions and exclusions apply to all benefits. In the event of a claim normal Excess applies and No Claims Discount may be affected.

See optional extras

Contact us

Want further details about your cover or need to make a claim? Contact our UK based customer service team.

Calls may be monitored and recorded.

Relay UK

We welcome calls via Relay UK. If you want to communicate with one of our representatives add 18001 before the number you require. There's more information visit the Relay UK help pages.

Contact information

Not sure what type of car insurance is right for you?

If you're looking for car insurance but you're not sure which type of cover you need, we're here to help. 

Compare car insurancelearn more

Car insurance frequently asked questions

What support is available for existing customers?

As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you, using the My Account.

Our existing customer support page contains further information and support on how to manage your car insurance.

See existing customer support

Making a car insurance claim

If you need to make a car insurance claim, we're here to help.  If your claim is due to a car accident you don't need to immediately register a claim but we'd recommend contact us within 24 hours if possible.

Call us on  0344 209 0472

Lines are open 24 hours a day 7 days a week. Calls may be monitored and recorded.

Read more on car insurance claims

How will Brexit impact my car insurance?

We understand this is an uncertain time so we have put together some information which we hope will help you.

Read our latest Brexit news

Related products

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.