Existing car insurance customers

Manage your car insurance policy online with our self-service centre, My Account.

Halifax Car Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited. When getting a quote online you’ll be taken to BISL Limited’s online site with a new privacy and cookie policy.

My Account

Manage your policy online.

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More on claiming

Need to make a car insurance claim? We're here to help.

More information on claimsread more about making a claim


We’ll contact you 28 days before your policy is due to expire with a renewal quote. It’s easy to accept it or cancel using My Account.

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Manage your policy

With My Account, you can easily manage your policy online:

Get a quote for a second car

Add or remove additional drivers

Change vehicle, what it’s used for, or the level of cover

Manage payments and renewals

Change your address and contact details

View, download or print your policy documents.

Important information: changes made to your policy may result in a change in premium.

Make policy changes by phone

If you need to make changes to your car insurance policy and would prefer to talk to us, call 0344 209 0471

Speak to an adviser Mon-Fri 8am-8pm, Sat 8am-6pm, or 10am-4pm on Sun and bank holidays.

Providing proof of No Claims Discount (NCD)

When you take out Halifax Car Insurance you’ll be asked for proof of any existing No Claims Discount. This could be a renewal invitation or an insurer's letter.

The proof must relate to a policy you've held within the last two years and must show:

  • registration details of the vehicle
  • details about any claims or losses
  • the renewal or expiry date of the policy
  • No Claims Discount in years or as a percentage.

The proof can be sent by:

Important information: To avoid the cost of your policy increasing or being cancelled, please send in your proof of no claims discount within 21 days of your policy start date.

Latest news and information

Ukraine crisis

If you are using your vehicle in the UK to support the humanitarian crisis unfolding in Ukraine, and you have Halifax car insurance cover, you don’t need to tell us, or amend your policy. You’ll continue to be covered.

  • If you’re planning to transport goods to aid the humanitarian crisis in Ukraine, below is some information you might find useful.

    If you’re transporting goods by car within the UK, or the European Economic Area, you don’t need to let us know, or make any changes to your car insurance policy.

    In the UK, you’ll be covered as normal.

    Within the European Economic Area our motor insurance policy will provide, as a minimum, third party liability coverage for the duration of the policy.

    However, we recommend that you check your policy documents carefully for limits of coverage and policy exclusions. In addition, we encourage you to familiarise yourself with regulations around the cross-border transport of goods, and abide by any travel advice issued by the Foreign, Commonwealth & Development Office.

    Important: your policy will not cover you to drive in Ukraine. You should also be aware that damage or injury caused by war, conflicts or similar events is a common exclusion in motor insurance policies.

Halifax Car Finance

If you’re in the market to buy a new or used car, or to switch your current car finance, have a look at our Halifax Car Finance options.

Find out more about car finance

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.