Existing Car Insurance customers

If you're an existing Halifax Car Insurance customer, you can get access to the self-service centre to manage your car insurance policy online. You will also find helpful information on how to make a car insurance claim.

Coronavirus update

  • Please be reassured that the cover provided by your insurance policy with us will be unaffected by the outbreak.
  • If you contact us, there may be longer waiting times than usual as we are working to keep our staff safe.
  • Please log in to your My Account in the first instance to view or manage your policy.
  • Our webchat team will also be available to help you once logged in. Please don’t send us anything by post at the moment. If you need to send us proof of no claims discount, you can do this by logging in.

Apologies for any inconvenience and thanks for your support.


What we are doing for our customers

We’ve actively reached out to eligible key worker Motor Insurance customers and made additional breakdown assistance available to them, if they need it, at no extra cost.

We’ve also pledged to provide a guaranteed replacement vehicle for eligible key workers in the event of an accident.

This support means our customers can continue to travel safely to places of employment or other destinations where they are undertaking crucial work in helping the UK fight the COVID-19 pandemic.

Halifax Car Insurance is underwritten by a panel of insurers and is arranged and administered by BISL Limited. When getting a quote online you’ll be taken to BISL Limited’s online site with a new privacy and cookie policy.

Existing customer My Account

As an existing customer, you can make changes to your car insurance policy online, when it's convenient to you. With My Account, you can: 

  • add and remove additional drivers.
  • change your vehicle, cover level and vehicle use.
  • change your address and amend your contact details.
  • make payments and change your payment details.
  • view, download or print your policy documents.

Important information: changes made to your policy may result in a change in premium.

Sign into My Account
Online self-service centre

Making a car insurance claim

If you need to make a car insurance claim, we're here to help.  If your claim is due to a car accident you don't need to immediately register a claim but we'd recommend contact us within 24 hours if possible.

To help us process your claim you'll need to provide some details.

This could include:

  • your policy number
  • the date and time of your accident or incident
  • details of any third party involvement
  • details of any eye witnesses
  • if the police or emergency services were involved.

Call us on  0344 209 0472

Lines are open 24 hours a day 7 days a week. Calls may be monitored and recorded.

Read more on car insurance claims

Read our frequently asked questions on claims

Halifax car insurance renewals

If your car insurance policy is up for renewal, we won't automatically renew your policy. Your policy will only be automatically renewed if you've opted in for this  service when you purchased your original policy, either online or over the phone.

What you can expect from us

We’ll contact you 28 days before the policy is due to expire with your new renewal quote. You can then choose to accept the renewal quote or cancel it using the online Self-Service Centre. 

Log into My Account

Alternatively, you can call us to accept or cancel your renewal quote over the phone.  If you're not happy with you're quote we can also ask our panel of insurers to quote you again. 

Call us on 0344 209 0470

Lines are open Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm. Calls may be monitored and recorded.

Providing proof of No Claims Discount (NCD)

When you take out Halifax Car Insurance you’ll be asked for proof of any existing No Claims Discount. This could be a renewal invitation or an insurer's letter.

The proof must relate to a policy you've held within the last two years and must show:

  • registration details of the vehicle
  • details about any claims or losses
  • the renewal or expiry date of the policy
  • No Claims Discount in years or as a percentage.

The proof can be sent by:

Important information: To avoid the cost of your policy increasing or being cancelled, please send in your proof of no claims discount within 21 days of your policy start date.

Car insurance optional extras

You can add additional cover options to your car insurance policy for even more protection.

These are the available cover options:

Terms, conditions and exclusions apply.

Make policy changes by phone

If you need to make changes to your car insurance policy and would prefer to talk to us, please call on 0344 2090471.

Lines are open Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm. Calls may be monitored and recorded.

Latest news and information

How could Brexit affect your car insurance?

If you're concerned about Brexit and the impact to your existing car insurance policy with us, find out the latest information and what the changes could mean for you.

Helpful links

Car loan

Car finance

Car Finance Guides

Buying a used car guide

Buying a used car checklist

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.