Car Insurance claims
Getting you back on the road matters to us. We’re here to help, from making a car insurance claim to getting it settled.
Before you start
Not all accidents or incidents will result in a claim being made on your policy. It’s your decision whether you want to claim on your insurance or pay for any damage to your car yourself.
Depending on the excess on your policy, for some smaller repairs it may be cheaper to pay for them yourself rather than making a claim and paying the excess.
If you haven't protected your no claims bonus, you may decide to keep this rather than make the claim.
However, you do need to notify us in all cases to ensure that our records are correct and your policy has the correct level of cover.
Not sure whether to claim?
In an ideal world, we hope that you won’t need to make a claim, but we all know that accidents can, and do happen.
If you should need to make a claim please rest assured we have a dedicated team ready to help you.
We will aim to make the whole process as clear and as quick as possible.
If you need to make a claim, please call on 0344 2090 472.
For windscreen repairs and claims call on 0330 0181 889.
We’re available to take your call 24 hours a day, 7 days a week.
Calls may be monitored and recorded.
How we'll handle your claim
Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.