We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it’s urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Online Banking.

Loans help and guidance

Our one-stop shop for useful information when you're thinking of taking out a loan. Whether you need a helpful guide on what to consider, or a handy glossary of loan terms, you should be able to find the help you need.

Making the most of your money

Whatever you're looking to do, whether you're making a start on tidying up your finances, buying a new car, planning that dream wedding, or making some home improvements, our Personal Loan could help you.

Read our help guides:

Our guide to buying a car

Our guide to debt consolidation

Our guide to home improvement

Want to complain about PPI?

If you have a concern about how your PPI policy with us was sold, please visit our PPI complaints page for more information.

Find out moreabout PPI complaints.

Common enquiries

This is a list of the most common enquiries customers make. Check to see if it can help you.

Common enquiriesabout loans

Glossary of terms

Not sure what a word or term means? Then using this loans glossary could be the best place to start.

Glossary

Important information

Here is some important information about us and the terms under which you will be applying if you decide to take out a Halifax loan.

Important informationabout loans

Things to consider

A quick guide of things to consider when taking out a loan such as understanding the risks or considering alternatives.

Things to considerabout loans

Change your details

Change your loan Direct Debit account or address details.

Change your details