Investing support

We always attempt to complete ID checks electronically, however sometimes this isn’t possible and you’ll need to provide valid original or certified documents to open your account.

When this happens you‘ll need to send us one document from the proof of identity list and one document from the proof of address list. All documents must be valid original or certified documents.

All documents must be current as we cannot accept expired documentation.

You can certify your documents in any Halifax, Lloyds Bank or Bank of Scotland branch, or by a lawyer or accountant who is a member of a recognised professional body.

If you’d like a lawyer or accountant to certify your documents:

• We must be able to locate the certifier by name.
• The individual who is certifying your document(s) must state, 'I have seen the original document and I certify this to be a true copy of the original'.
• They should also sign, print their name and date the copy.
• They should state their professional capacity and apply their branch or practice stamp as appropriate.
• All certified documents must be printed on letter headed paper.

Give us one of the following documents:

• Unexpired passport - with signature.
• Unexpired UK photo driving licence (full or provisional) with signature and current address.
• UK Driving Licence (paper), only valid if issued up to 30th June 1998 and no photocard is held.
• Unexpired EU/EEA driving licence with photograph and signature, must be issued by a member state of the EU/EEA.
• UK firearms certificate or shotgun Licence (unexpired).
• Unexpired EEA or equivalent jurisdiction National Identity Card with photograph and signature.
• UK Military ID card - (MOD90) – current serving personnel only.
• Unexpired Biometric Residence Permit (front and back), issued by the Home Office.
• UK benefits or state pension notification letters from an official source, such as Jobcentre Plus, the Department for Work and Pensions or a local authority, confirming entitlement to a benefit and dated within the last 12 months or the current benefit period.
• HMRC correspondence (excluding P45s and P60s) showing a tax reference or National Insurance number and dated within the last 12 months, for example a statement of account or notice of coding for the current year.

Give us one of the following documents:

• Utility bill (last 6 months)
• Council tax letter or statement from the last 12 months

You can also use one of the following documents, but we cannot accept any of these if you are using it for proof of identity:

• Unexpired UK photo card driving licence with signature (Full or Provisional) and shows current address.
• UK Driving Licence (Paper), only valid if issued up to 30th June 1998 and no photocard is held.
• Unexpired EU/EEA driving licence with photograph and signature, must be issued by a member state of the EU/EEA.
• Bank or building society statement issued by a regulated financial services firm in the UK, EU or equivalent jurisdiction and showing transactions within the last 6 months. Statements showing only interest payments or carry forward balances are not accepted. ISA statements are not accepted.
• Mortgage statement from a bank or building society issued by a regulated financial services firm in the UK, EU or equivalent jurisdiction and dated within the last 12 months.
• HMRC correspondence (excluding P45s and P60s) that shows a tax reference or National Insurance number and is dated within the last 12 months, for example a statement of account or notice of coding relating to the current year.
• Solicitors' correspondence relating to a house purchase and dated within the last 3 months.
• Local Authority rent card or statement, showing payments within last 3 months.

You can send the documents to us by post to the address below:

Halifax Share Dealing Limited
12 Wellington Place
Leeds
LS1 4AP

Or you can take the original documents into your local branch for copying. Certifiers should state, 'I have seen the original document and I certify this to be a true copy of the original'.

They should sign, print their name and date the copy. They should state their professional capacity and apply their branch or practice stamp as appropriate. Documents must be certified on each page. 

Alternatively, you can send photographs of the documents by email to: StockbrokingIDandV@lloydsbanking.com

In the subject of the email please include your Personal Reference Number.

To confirm your identity and address, you will need to include 3 photographs:

1. Proof of identity: this can be a photo of your Driving Licence or Passport open to the photo page (with a valid Visa where applicable), or a Biometric Residence Permit (front and back).
2. A 'selfie': a photo with the document you are using as proof of your identity. Please ensure this is a clear picture where we can still see the picture on your document.
3. Proof of address: a PDF download or photo of a utility bill or bank statement dated within the last 3 months, or a council tax bill or mortgage statement dated within the last 12 months. All bank statements must include transactions from this period, excluding the balance carried forward.

Please ensure the photographs are taken clearly so we can verify the documents being sent into us. When taking a photo of yourself ensure it is a clear visible image of your whole face with no obstructions (i.e. no sunglasses or hat).

When sending documents through to us we must make you aware of the following:

• The size of your email including all attachments needs to be under 20mb.
• Emails sent to Lloyds Banking Group by you are not secure prior to reaching our infrastructure, and may be accessed by an unauthorised person. Therefore we advise that you consider the risk to your personal and confidential information before you communicate in this way. Please consider whether you are still comfortable sending us documents by email.

You will receive an automated email response confirming receipt.