Whether you have a general enquiry or a question about your investments we're here to help. If your question is account specific you’ll need to sign in first.
Please note, we are unable to update debit card details or place/amend deals or TradePlans over Web Chat.
Our Web Chat service is available Monday to Friday, 8am - 9pm (closed weekends and English Bank Holidays).
For general enquiries:
Customer Services Department
Halifax Share Dealing Limited
Lovell Park Road
SIPP administration enquiries:
Halifax SIPP Administration Team
AJ Bell Management Limited
4 Exchange Quay
Please include your name, address and account details in all letters so we can locate your account.
The Financial Ombudsman offers an independent review service. If you have a complaint about our service which we’re not able to resolve for you ourselves, you can ask the Ombudsman to look at your case for free.
Please bear in mind that the Financial Ombudsman Service will only help if you’ve already referred a complaint to us. We will endeavour to put things right, however if you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Ombudsman. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman.
Details of how to contact the Ombudsman are below:
The Financial Ombudsman Service
If you have entered into an agreement with us online you may direct your complaint through the European dispute resolution platform.
Halifax Share Dealing Limited. Registered in England and Wales no. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.
Eligible investments with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). For further information about the compensation provided by the FSCS, refer to the FSCS website at www.fscs.org.uk/. You can also visit our Financial Services Compensation Scheme page for more details.