Help on Lloyds
You can now use the Lloyds Help Centre for help and support.
Travel money
Order today, get it tomorrow with free delivery.
Bank on Lloyds for travel services
As the Halifax brand is changing to Lloyds, you won’t be able to access Halifax travel services. If you're looking for travel services, explore the wide range from Lloyds to find out more.
Get your travel money sorted online
- Easy ordering in the app or in online banking.
- Next-working-day delivery. Delivery is free on orders over £500.
- Get preferential rates with an Ultimate Reward or Reward current account.
- Choose from a wide range of currencies including euro and US dollars.
How to do it
You can do this using the Lloyds app or online banking - Let us show you step-by-step.
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- Log in and select more actions followed by Account Information and Benefits.
- Scroll down and select Travel, then Order travel money.
- Select the currency you'd like to buy. Then enter the amount you want.
- Review your quote. If you're happy, select delivery type.
- Choose your delivery option. We can send your order to your home address, or to most of our branches.
- Select your payment option on the payment details page.
- Confirm you’ve read the terms and conditions. Then select Confirm order.
- Once completed, you'll see a success message. Your order will then be ready for you, as explained here.
- Log in and select the more menu from your account. Select Travel. Then choose Order travel money.
- Select the currency you'd like to buy. Then enter the amount you want.
- Review your quote. If you're happy, choose Select delivery.
- Select your delivery option. We can send your order to your home address, or to most of our branches.
- Choose your payment option on the payment details page.
- Confirm you’ve read the terms and conditions. Then select Confirm order.
- Once completed, you'll see a success message with your order reference number. Your order will then be ready for you, as explained here.
Get set up online
The Halifax brand is changing to Lloyds
If you don’t currently use online or mobile banking, you can start using the Lloyds app now to see your existing Halifax accounts. Once you’ve downloaded it, you can set it up using your Halifax account details.
Get sorted before you go
Travel hub
All our travel services in 1 hub.
- Order travel money.
- Turn on Travel Smart.
- Get help when you’re abroad.
Use the Lloyds app and search for ‘Travel’.
Let’s take a closer look
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The minimum amount you can order through the app or online banking is £200 and the maximum is £3,000. You can make multiple orders, up to the value of £7,500 in a single day.
The minimum amount of euro or US dollars you can instantly collect is £50 and the maximum is £1,500 each day. You can only collect this from one of our branches with a counter service. Subject to availability.
We'll provide your order in whatever denominations are available. For example, if you order $500, you may receive this in any combination of notes.
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We can deliver your travel money to any home address on your account in the British mainland or Northern Ireland. If you live in Scotland, Northern Ireland or a remote area, delivery may take longer.
We use Royal Mail Special Delivery. The delivery needs a signature. Royal Mail’s Special Delivery conditions apply.
You can also have your order delivered to most of our branches.
You can't collect travel money or sell it back at a branch without a counter service.
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Order time
Delivery timescale
Order time
Monday to Thursday before 3pm
Delivery timescale
By 1pm on the next working day*
Order time
Friday before 3pm
Delivery timescale
Monday by 1pm*
Order time
Saturday or Sunday
Delivery timescale
Tuesday by 1pm*
*Working days are Monday to Friday, not including Public Holidays. If you place an order on or just before a bank holiday, we’ll confirm your delivery date online.
If you live in Scotland, Northern Ireland or a remote area, delivery may take longer.
Your order will be ready to collect from branch after 1pm. We’ll keep your order for 10 working days. After that date, we'll cancel it.
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We don’t charge commission. Deliveries to your home address or a Halifax branch are free for orders over £500. There is a £5.50 delivery charge on orders under £500.
Our branches with a counter service offer instant euro and US dollar for pick up and are not subject to any delivery charges. Subject to availability.
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You can take leftover travel money to one of our branches with a counter service. We’ll buy currency back from you based on the exchange rate on that day. This rate may have changed since you bought your travel money. If the amount is too low, we won't be able to buy it back.
We may not be able to buy back some currencies. We may stop buying back certain foreign currency bank notes at any time and without notice.
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You can’t change or cancel your order once you’ve confirmed it. You can exchange your money back to Pounds Sterling (GBP) at one of our branches with a counter service once you’ve received it.
We keep orders sent to a branch for 10 working days. After that date, we'll cancel your order.
We refund cancelled, uncollected and returned orders at the buy-back exchange rate of the day we process and credit your account. This means you'll usually receive back less than you originally paid.