If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Travel money

Ordering travel money is as easy as 1, 2, 3.

Order your Travel Money with our Online Banking ordering service.

  1. If you’re registered for Online Banking, sign in to find out our rates
  2. Order your money using our simple online form
  3. Choose to have your money delivered to your home or local branch3 for free.

Sign in to order

See our Travel Money quick guide

You can also order over the phone paying by personal debit/credit card by calling 0345 246 00 06 (lines open 24 hours a day, 7 days a week) or at your local branch.

Don’t forget, when you get back, our branches will also buy back any foreign notes or American Express® Travellers Cheques you have left over3.

From 1st December 2020 you will no longer be able to order Travellers Cheques.

Travellers Cheques ordered before 1st December 2020:

  • You will continue to be able to exchange these for local currency at your destination after this date.
  • You will also continue to be able to sell back unused travellers cheques to us after this date, though we may not be able to re-purchase Travellers Cheques if they have been issued in a currency of a country that becomes embargoed or if we no longer deal with that currency.

You will still be able to order foreign banknotes from us.

Halifax Travel Money service key benefits:

A simple online ordering service.

Free delivery to your home address.

Free delivery to your local branch3.

  • American Express® Travellers Cheques and services can be bought online, in branch or over the phone with a credit or debit card.

    Currencies available:

    • Pounds
    • US dollars
    • Euros

    Services available:

    American Express® Travellers Cheques offer the convenience and security you need when you're abroad:

    • 24 hour Worldwide Refund Service. Replacement Travellers Cheques are usually sent to you within 24 hours, wherever you are.
    • 24 hour American Express® Helpline. If you need help while you're away, details are in your travellers cheque wallet.
    • American Express® Call Before You Go Service. Simply call 0800 52 13 13 to receive information on where best to cash your cheques for free and to get help and advice when you're away.

    Full details of arrangements in case of lost or stolen Travellers Cheques are provided with your orders.

    All travellers' cheques must be signed in the top left hand corner immediately upon receipt to comply with the American Express® purchase agreement included with your traveller's cheques.

  • There’s a minimum order limit of £100 and a maximum order limit of £3,000 per order. You can place multiple orders using your current account to pay for them, providing each one isn’t worth more than £3,000.

    Deliveries to your home address or Halifax branch are completely free of charge.

    We deliver to the UK and Northern Ireland. Deliveries can be to the customer’s home address or their local branch. You cannot collect travel money or sell it back at a Counter-free branch.

    Home delivery orders will be sent by Royal Mail special delivery and are subject to Royal Mail’s special delivery conditions (copies available from Royal Mail upon request). Different timescales may apply to Scotland and Northern Ireland. We may not be able to guarantee deliveries to certain remote areas within the United Kingdom.

    Next day delivery cut off times apply to working days, i.e. Monday to Friday and excludes Saturday, Sunday, bank and public holidays. Where Monday is a bank holiday your order will be delivered on the next working day.

    Orders confirmed before 1.30pm Monday-Friday can be collected after 1pm from your branch the next working day.

    Orders confirmed before1.30pm Monday-Friday for home delivery will be delivered by 1pm the next working day.

    Orders confirmed after 1.30pm on a working day, or orders on a day that isn’t a working day (e.g. Saturday/Sunday and Bank Holidays) will be available on the second working day from the date of order. For example, if you order on a Saturday, the money will be available on Tuesday.

    Any orders that haven’t been collected (from your chosen branch) after 10 working days from the delivery date you chose will be cancelled and returned to the processing centre. You’ll receive a refund based on the buy-back exchange rate for that day. Cancelled and reduced orders will also be refunded at the buy-back exchange rate of that day. This means you will usually receive back less than you originally paid.

    We may cease buying back certain foreign currency bank notes and travellers cheques at any time and without notice.

    The Online Banking service is generally available 24 hours a day, 365 days a year. There may be periods when it isn’t available because of routine maintenance.

Compare terms for the different order options

Terms for the different order options

Term

Online

Telephone

Branch

Term

Payment

Online

Current account

Telephone

Personal debit/credit card

Branch

Current or Savings account

Term

Home delivery fee

Online

Free

Telephone

Free

Branch

Free

Term

Next day delivery cut off time1

Online

Order by 1.30pm

Telephone

Order by 1.30pm

Branch

Order by 1.30pm

Term

Branch - available for collection

Online

After 1pm

Telephone

After 1pm

Branch

After 1pm

Term

ID required for branch collection

Online

The card or passbook from your account must be produced. If your account doesn't have either of these one form of photographic ID must be produced e.g. an EU passport or driving licence

Telephone

One form of photographic ID e.g an EU passport or driving licence, together with the debit/credit card used to place your order

Branch

The card or passbook from your account must be produced. If your account doesn't have either of these one form of photographic ID must be produced e.g. an EU passport or driving licence

Term

Home delivery - delivered by Royal Mail special delivery2

Online

Before 1pm

Telephone

Before 1pm

Branch

Before 1pm

Term

Advanced orders

Online

Not available

Telephone

You can order up to 14 days in advance

Branch

Not available

Term

Minimum order amount

Online

£100

Telephone

£50

Branch

none

Term

Maximum order amount

Online

£3,000

Telephone

£2,500 (the maximum overall order limit over a 60 day period is £3,000)

Branch

£7,500

Term

Cash advance fee

Online

N/A for online orders

Telephone

Check with your card issuer

No fee for using Halifax debit card

Branch

N/A for branch orders

Sign in to order Travel money

Sign in to order

Not yet registered for Online Banking?

Register to make the most of Online Banking

1 Next day delivery cut off times apply to working days, i.e. Monday to Friday and excludes Saturday, Sunday, bank and public holidays. Where Monday is a bank holiday your order will be delivered on the next working day.

2 Different delivery timescales may apply to Scotland and Northern Ireland. We may not be able to guarantee next working day delivery to certain remote areas within the United Kingdom. Please check when placing your order. We can only deliver to the British mainland and Northern Ireland and it must be to the cardholder’s billing address.

3 You cannot collect travel money or sell it back at a Counter-free branch.

The Telephone order service is administered by Travelex on behalf of Halifax (they may monitor and record phone calls to help provide a high level of service).

Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.

American Express® is a registered trademark of American Express Co.