Help on Lloyds
You can now use the Lloyds Help Centre for help and support.
Travel Smart
Bank on Lloyds for travel services
As the Halifax brand is changing to Lloyds, you won’t be able to access Halifax travel services. If you're looking for travel services, explore the wide range from Lloyds to find out more.
Spend abroad like you do in the UK
- Use your card abroad to pay or withdraw cash and you won’t pay our foreign exchange fees.
- Add it before you go for £7 a week and see how much you could save.
- Use for up to 6 weeks a year on single or multiple trips.
You can’t add Travel Ready to a Reward, Ultimate Reward, Student or Graduate account as we don’t charge fees when you use your debit card to shop or withdraw cash abroad.
Travel Smart only applies to our charges. You may still have to pay separate charges for currency conversion if you ask the overseas service provider to do this.
For example, if you choose to pay with your card in pounds sterling, you may incur a currency conversion charge by the overseas provider.
How to do it
You can do this using the Lloyds app or online banking - Let us show you step-by-step.
-
1. Log in, select 'more actions' followed by 'Account Information and Benefits.'
2. Scroll down and select 'Travel' then click on 'Add Travel Smart.'
3. Select the account you want to add Travel Smart to.
4. Add your trip name and select a future start date, in the next 12 months.
5. Select the number of weeks you want to add Travel Smart for from the drop-down.
6. Select 'Review' and then check your order details.
7. Accept our terms and conditions then select 'Confirm and add now.'
- Log in, select the more menu followed by 'Travel.'
- Select 'Add Travel Smart.'
- Add your trip name and select a future start date, in the next 12 months.
- Select the number of weeks you want to add Travel Smart for from the drop-down.
- Select 'Review' and then check your order details.
- Accept our terms and conditions then select 'Confirm and add now.'
Get set up online
The Halifax brand is changing to Lloyds
If you don’t currently use online or mobile banking, you can start using the Lloyds app now to see your existing Halifax accounts. Once you’ve downloaded it, you can set it up using your Halifax account details.
Get sorted before you go
Travel hub
All our travel services in 1 hub.
- Order travel money.
- Turn on Travel Smart.
- Get help when you’re abroad.
Use the Lloyds app and search for ‘Travel’.
Let’s take a closer look
-
Full payment will be taken on your start date and shown on your statement.
If you’ve opted in, you’ll get a push notification before you travel so you know when Travel Smart is due to start. You can manage your push notification settings in the app. If you don’t get push notifications, we’ll send you a text message. You can keep your mobile number up to date in the app.
Check there’s enough money in your account to cover the payment. If we can’t take the payment due to insufficient funds, Travel Smart will get cancelled.
When it starts and ends
It starts on the date you select at 0.01am UK time. It ends at 11.59pm UK time on the last day of your weeks.
-
Our debit card fees
Depending on the way you use your card, there are different debit card fees that you may have to pay. With Travel Smart added on your account for £7 a week, we won’t charge these fees for your selected weeks (up to 6 weeks a year) when you use your debit card for that account abroad.
Debit card fees.
- A foreign currency transaction fee (2.99%).
- A foreign currency purchase fee (£0.50).
- A foreign currency cash fee (£1.50).
- A foreign cash fee (£1.50).
Find out more about these fees and when they are charged.
We won’t charge our debit card fees on transactions or withdrawals at home or abroad where a Reward, Ultimate Reward, Student or Graduate current account debit card has been used.
-
Understanding my weeks
Each year, you can add up to 6 weeks of Travel Smart to your account. This limit is applied from 01 January 0.01am UK time and resets on 31 December at 11.59pm. Unused weeks do not carry over.
How to use my weeks
Each time you book a trip, you can add 1 or more weeks to your account, up to 6.
Track my weeks
We show you a summary of your trips and how many weeks you’ve booked, including any upcoming weeks.
-
Once Travel Smart is added, you can use your debit card to:
- make payments with your debit card abroad
- take out money in a foreign currency or sterling at a cash machine or over the counter, outside the UK, Channel Islands or Isle of Man
- make payments in a foreign currency for your trip over the internet, such as booking an activity. You won’t have to pay our normal debit card fees unless the transaction is excluded. Instead, we will charge you a fixed fee, for the number of weeks you choose no matter how many transactions you make with Travel Smart.
-
Any business transactions are excluded from this service and our normal debit card fees will apply.
Travel Smart only applies to our charges. You may still have to pay separate charges for currency conversion if you ask the overseas service provider to do this. For example, if you choose to pay with your card in pounds sterling, you may incur a currency conversion charge by the overseas provider. Also, some ATM providers may charge a fee.
-
You can remove Travel Smart until 11.59pm on the day before your start date. You can do this in our app and online banking. If you have a joint account, either of you can do this.
If you’re within your 14-day cancellation period, you can still remove Travel Smart after it starts. This period starts on the day you get your terms and conditions. You’ll get a refund for any weeks you’ve paid for but can’t use. Refer to your terms and conditions.