Help on Lloyds
You can now use the Lloyds Help Centre for help and support.
Bank accounts
As the Halifax brand is changing to Lloyds, you can no longer apply for a new Halifax current account.
Bank on Lloyds for your next current account
If you're looking for a current account, explore the wide range from Lloyds to find the one that's right for you.
Existing current account customers
There's no change to your account right now.
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Independent service quality survey results
Personal current accounts (GB)
Published August 2026
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
Ranking
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.
Personal current accounts (NI)
Published August 2026
As part of a regulatory requirement, an independent survey was conducted to ask approximately 500 customers of each of the 12 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
Ranking
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.
Service Quality Information for personal current accounts. The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.
Important legal information