How and when you can contact us to ask about the following things:
|
24 hour help?
|
Telephone
|
Internet banking
|
Mobile banking
|
How and when you can contact us to ask about the following things:
Checking the balance and accessing a transaction history
|
24 hour help?
|
Telephone
Monday to Sunday
7am to 11pm
|
Internet banking
|
Mobile banking
|
How and when you can contact us to ask about the following things:
Sending money within the UK, including setting up a standing order
|
24 hour help?
|
Telephone
Monday to Sunday
7am to 11pm
|
Internet banking
|
Mobile banking
|
How and when you can contact us to ask about the following things:
Sending money outside the UK
|
24 hour help?
|
Telephone
Monday to Sunday
7am to 11pm
|
Internet banking
|
Mobile banking
|
How and when you can contact us to ask about the following things:
|
24 hour help?
|
Telephone
Monday to Sunday
7am to 11pm
|
Internet banking
|
Mobile banking
|
How and when you can contact us to ask about the following things:
|
24 hour help?
|
Telephone
Monday to Sunday
7am to 11pm
|
Internet banking
|
Mobile banking
|
How and when you can contact us to ask about the following things:
Cash withdrawal in a foreign currency outside the UK
|
24 hour help?
|
Telephone
Monday to Sunday
7am to 11pm
|
Internet banking
|
Mobile banking
|
How and when you can contact us to ask about the following things:
A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds
|
24 hour help?
|
Telephone
Monday to Sunday
7am to 11pm
|
Internet banking
|
Mobile banking
|
How and when you can contact us to ask about the following things:
A direct debit, or allowing someone to collect one or more payments from your account using your debit card number
|
24 hour help?
|
Telephone
Monday to Sunday
7am to 11pm
|
Internet banking
|
Mobile banking
|
How and when you can contact us to ask about the following things:
Third party access to an account, for example under a power of attorney
|
24 hour help?
|
Telephone
Monday to Sunday
8am to 8pm (except Christmas Day)
|
Internet banking
|
Mobile banking
|
How and when you can contact us to ask about the following things:
Problems using internet banking or mobile banking
|
24 hour help?
|
Telephone
|
Internet banking
|
Mobile banking
|
How and when you can contact us to ask about the following things:
Reporting a suspected fraudulent incident or transaction
|
24 hour help?
|
Telephone
|
Internet banking
|
Mobile banking
|
How and when you can contact us to ask about the following things:
Progress following an account suspension or card cancellation, e.g. following a fraud incident
|
24 hour help?
|
Telephone
Monday to Sunday
7am to 11pm
|
Internet banking
|
Mobile banking
|
How and when you can contact us to ask about the following things:
Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available
|
24 hour help?
|
Telephone
0345 720 3040
Monday to Friday
7am to 10pm
Saturday & Sunday
8am to 6pm
|
Internet banking
|
Mobile banking
|