Supporting the needs of all our customers

If you have a current account with us, this table shows the key ways of supporting you when you need us.

How we can help you if you are experiencing money worries

How we can help you if you are experiencing money worries

How we can help you if you are experiencing money worries

How we can help you if you are experiencing money worries

Dealing with the unexpected
  • We have dedicated teams to help with your money worries.
  • We offer a budget calculator on our website.

How we can help you if you are experiencing money worries

Additional help and support
  • We can put you in touch with a debt advice specialist who can help you manage your arrangements and find other sources of help.

How we can help you deal with a major life event

How we can help you deal with a major life event

How we can help you deal with a major life event

How we can help you deal with a major life event

Contacting us
  • We offer a variety of ways for you to get in touch including our telephony service.
  • Our Online Service provides lots of helpful information and is available 24/7.
  • What you will need to open a bank account.

How we can help you deal with a major life event

Specialist support
  • When you’ve lost someone close to you, our specially trained bereavement advisors in branch and on the phone will offer advice on what to do with your loved ones’ accounts, how to pay bills and will talk you through the process.
  • Our Cancer Support Team can help if you or a loved one has been diagnosed with Cancer.
  • If you need help to manage your finances, we have a specialist team to help you appoint someone to manage your affairs.

How we can help you deal with a major life event

Bereavement
  • When you’ve lost someone close to you, organising their finances will be the last thing on your mind. We’re here to help with this difficult step. Our specially trained bereavement advisors in branch and over the phone can talk you through the process.
  • If accounts were held with other banks and you still need to notify them, you can use the free Death Notification Service.
  • You don’t need to do this for any accounts held with Lloyds Banking Group as we’ll automatically notify all of the following – Lloyds Bank, Halifax, Bank of Scotland, Scottish Widows, Clerical Medical and Birmingham Midshires.

How we can help you deal with a major life event

Other life events
  • Being made redundant can be life changing. We can help you to find out your options and rights, as well as start planning for what comes next.

How we can help you manage your day-to-day money better

How we can help you manage your day-to-day money better

How we can help you manage your day-to-day money better

How we can help you manage your day-to-day money better

Helping you understand your money
  • We provide statements in Easy Read format.
  • We always try to find new ways to make banking simple, and to give more support when you need it.

How we can help you manage your day-to-day money better

Helping you develop your financial skills
  • We want everyone to have the skills and opportunity to take part in the digital world safely and securely. So we've produced a map that lets you search for local face to face support that'll help you with digital skills training and financial education.
  • We offer a budget calculator on our website.

Support you may find useful if you have a disability or a physical or mental health condition

Support you may find useful if you have a disability or a physical or mental health condition

Support you may find useful if you have a disability or a physical or mental health condition

Support you may find useful if you have a disability or a physical or mental health condition

Accessing cash
  • All our ATMs have audio capability for blind, partially sighted customers and those with learning disabilities.
  • We offer differing types of cards to help ranging from (chip & pin, signature or contactless cards.

Support you may find useful if you have a disability or a physical or mental health condition

Using your account
  • Our websites are independently accredited for accessibility. We support a range of assistive technologies.
  • We always try to find new ways to make banking simple, and to give more support when you need it.

Support you may find useful if you have a disability or a physical or mental health condition

Accessing information
  • You can choose to sign in to the Mobile Banking app safely and securely using your fingerprint or Face ID.
  • We can use your voice to identify you over the phone.
  • We offer Sign video and webchat services.

Support you may find useful if you have a disability or a physical or mental health condition

Allowing someone else to help you use your account
  • When you decide you need someone to help you manage your account and money matters, it can be hard to know where to start. With so many decision to make, we’ll make it easy and straightforward. We’ll talk you through the process and provide help on what to do.
  • There are a number of access types. We’ll make it easy for you to choose the one best suited for your needs.
  • We have a specialist team who are trained to support you now and in the future. For further advice and information, you can call us or contact the Office of the Public Guardian (Office of Care and Protection in Northern Ireland).

Support you may find useful if you have a disability or a physical or mental health condition

Ways to interact with us
  • We offer a multi channel service , including remote advice; mobile branches, and telephony services.

Find out more about our service quality information.

Find out more about our service quality results for Great Britain and Northern Ireland.