If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Insurance help and guidance

Would you like help with one of our insurance products? Choose an insurance product below for more information.

Existing home insurance customers

If you are already a home insurance policy holder then you can find useful information on making a claim and updating your policy here.

Existing home insurance customers

Existing car insurance customers

Information for Halifax Car Insurance customers, including policy documents, how to make a claim and amending your policy.

Existing car insurance customers

Existing travel insurance customers

Information for Halifax Travel Insurance policy holders, including policy documents, how to make a claim or amend your policy.

Existing travel insurance customers

Mobile insurance claims

If your current account gives you mobile phone insurance and you want to make a claim, find out how here.

Mobile insurance claims

Money Advice Service

The Money Advice Service offers a wealth of information, resources and interactive tools to help people make informed decisions about money.

Visit the Money Advice Service

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.