If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Manage your policy

Your policy & what it covers

How to find your policy number

Your policy number will be on any letters we've sent you, and starts with 3 letters e.g. HIA123456789. If you use Online Banking, you can sign in to see your policy number.


View your Policy Booklet

With your policy number, you can find your policy booklet.


Get proof of cover or a copy of your policy

Get in touch if you need to prove you have cover, known as confirmation of cover, or if you need a copy of your full Policy Schedule.

Contact us

Struggling to pay for your home insurance?

Please get in touch with us to see how we can help. We'll review your policy and look at how we can best support you. Here are some of the things we could look at to help:

  • Request a payment holiday
  • Check if there's any part of your cover that you no longer need
  • See if there's any other way we can reduce the cost of your policy

Renew or cancel your policy

Renewing your policy

You'll need to get in touch if you don't have an automatic payment set up, or if you need to let us know about any changes you need to make to your cover.

Contact us to make your payment
Tell us about a change you need to make


Cancel your policy

Get in touch with us if you want to remove something from your policy. If you no longer want your cover, you can cancel your policy online.



If you’ve lost a loved one, and need to let us know, you can contact our specialist bereavement team.

Moving home

Insuring your new home is easy. Get a quote for your new home, and once you're insured, cancel your existing policy for your old home. When you cancel online, you can choose when you want us to cancel your policy from.

Get a quote for a new policy
Cancel your existing policy

If you need to keep your existing policy, but move it to your new home, you'll need to call us to change the address on your policy. We’ll let you know if there’s any change to how much you pay.

Something has changed

Working from home?

If you're temporarily working from home only using a computer, doing paperwork or phone calls due to the pandemic, then you don't need to tell us. Your employer’s equipment is covered by their insurance. Any cover you have will protect the items that belong to you. If you're doing any other work from home such as making things, or offering services e.g. hairdressing, then you'll need to tell us so we can check you're covered. You’ll also need to tell us if you have more than 20 visitors a week.

Get in touch

For any other changes that may affect your policy, get in touch. We’ll review your policy and let you know if there’s any change to how much you pay.



If you’ve lost a loved one, and need to let us know, you can contact our specialist bereavement team.

Update your details

If you've changed your contact details, your name, or any other personal details, contact us to let us know.


Let someone else talk to us about your policy

If you want to let someone you trust talk to us about your policy, contact us to give them permission.


Power of Attorney

If you want to let someone you trust help you to manage your policy, you can appoint someone to manage your affairs.

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.