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Amend your policy using Online Banking

Sign in at any time to make changes to your policy, manage your payments and amend your renewal preferences. 


If you are not registered for our Online Banking and you want to amend your policy or manage your payments, please call us.

Learn more about Online Banking

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Urgent claims

Facing an emergency? Get immediate assistance when you need it most with our 24/7 support.

Out of hours claims

If your home suddenly becomes unfit to live in, due to a fire or flood for example, you can call us to make an urgent claim regardless of what time it is.

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Home Emergency customers

If you're a Home Emergency customer and you need help right now, please call within 48 hours of discovering your emergency. Your claim will be declined if your emergency is not reported within this time.

Find out more about Home Emergency cover

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Thinking about leaving us?

There may be something we can do to help if you are concerned about the cost of your cover, the type of cover you have or if you're moving home.

Worried about paying for your policy?

We may be able to help.

Please get in touch with us to see how we can help. We'll review your policy and look at how we can best support you.

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Policy not covering what you need?

We may be able to change your cover and update your premium, or switch you to another product.

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Moving home?

Whether you want to get a new home insurance quote or cancel your policy, we’ll make sure you get it sorted.

If you’re moving home but want to keep your existing policy, you’ll need to call us to change the address on your policy.

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Thinking about cancelling?

Tell us why and we may be able to help. If that is not enough, you can still cancel your policy online. You will need your policy number and the postcode of the insured property.

Tell us why

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Accessibility and disability support

Learn more about the extra support we offer.

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Accessibility and disability support

Learn more about the extra support we offer.

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Change in personal circumstances or life events

We’re here for the ups, the downs and everything in between.

Let us know about future changes

If something is going to change that might affect your policy, you’ll need to get in touch to tell us beforehand. This might include:

  • changing your address
  • having building work done on your home that will cost more than £75,000
  • leaving your home empty for 60 days in a row or longer.
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Appoint someone else to manage your policy

If you need someone you trust to manage your policy, or would like to support someone else, we are here to help.

You can also call us and let someone you trust talk to us on your behalf.

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Bereavement

By your side when it matters, to help you deal with some of the practical changes to a policy.

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Frequently asked questions

Here are some of the most common questions people have when they want to manage their policy.