Manage your policy

Find the help you need with making a claim, policy documents and more.


View your cover details online

If you're registered for Online Banking, you can sign in and view your cover details there. It's an easy way to check:

  • your policy number
  • a summary of your excess 
  • what cover you have 
  • how much you’re currently paying 
  • when and how your policy is set to renew. 
Sign in

Your policy and what it covers

View your policy booklet and your cover details to see what is covered.

View your policy

Need to renew and pay for your policy?

We'll send you a reminder a few weeks before your renewal date.

If you're happy with your policy, and don't want to make any changes, you can renew and pay for your policy online. You can also choose how your policy renews each year.

Manage how your policy renews

Renew and pay for your policy

Thinking about cancelling?

There may be something we can do to help if you are concerned about:

  • the cost of your cover
  • you're moving home
  • the type of cover you have.

We'll show you your options as you progress.

View your options

Amend your level of cover

We won't charge you an admin fee for making any changes to your policy:

  • Amend your level of cover.
  • Add or remove items.
  • Change the way you pay.
Call us to amend your cover

Making a claim

Find all the information you need to make a claim.

Make a claim

If you need to claim urgently, check on an open claim or discuss a legal expenses claim, call us.

Home Emergency customers

If you need help right now, please call within 48 hours of discovering your emergency. Your claim will be declined if your emergency is not reported within this time.

Find out more about optional Home Emergency cover

Call us

Worried about paying for your policy?

We’re here to help. Please get in touch and we’ll review your policy and look at how we can best support you.

Here are a few things that might help:

  • You can request a payment holiday.
  • You should consider if there's any part of your cover that you don't need anymore, or we can help you move to a different level.
  • We can see if there are any other ways to reduce the cost of your policy.
  • We won't charge you an admin fee for making any changes to your policy.


Contact us

Moving home

Whether you want to get a new home insurance quote or cancel an existing policy, we’ll make sure you get it sorted.

We can also send you a proof of insurance letter by email or post if you need one.

Moving home but want to keep your existing policy? You’ll just need to call us to change the address on your policy.

Let us know about future changes

If something is going to change that might affect your policy, you’ll need to get in touch beforehand and let us know. Examples of this include:

  • you’re having building work at your property
  • your home will be empty for longer than usual
  • someone will be living with you who doesn’t normally

Check your policy booklet to find out if you need to notify us. Then call us to find out what happens next.

Homes for Ukraine government scheme​

We support everyone who welcomes Ukrainian refugees into their home. If you’re taking part, you’ll continue to be covered under your Home Insurance and don’t need to tell us about the change in your circumstances.

Limits, terms and exclusions apply to all levels of cover.

FAQs & Common queries

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.