Tips for managing your credit card
This guide covers how to manage and make the most of your Halifax credit card.
Five key tips for managing credit
It’s useful to understand how a credit card works, and all the ways you can use one.
Using a credit card gives you the option to spread large and unexpected costs, or just to manage your everyday spending.
Just bear in mind, you might need your credit card PIN to complete a transaction.
If you’ve got a contactless card, you can make secure payments of up to £45, without entering your PIN. From cafes to corner shops, a growing number of retailers offer contactless as a payment option.
More on contactless
To use Apple Pay or Google Pay, simply add your card details to a compatible device.
Shopping online offers you convenience and choice, but it’s important to know who you’re buying from, whether there are any additional costs and how to keep your information safe.
Why was my card declined?
We know how frustrating it can be to get your card declined. That’s why we’ve put together this page, so you can see all the possible reasons.
Your card hasn’t been activated
- If you’re using a credit card, double check that it’s been activated and follow the instructions on the sticker if it hasn’t.
You have a card freeze in place
- This is when you have applied a temporary card freeze on our app or by calling us. If you’re registered on the app, please check to see if you’ve applied a card freeze, or you can call us on 0345 944 4555.
You’ve reached your agreed credit limit
- That’s the total amount of money you can borrow on your credit card at any one time. You may have reached it, or your transaction may have taken you over it. You can learn more about your credit limit on our website, app or by calling us on 0345 944 4555.
Your card has expired
- Double check the expiry date. We’ll send you a new card before the last week of your expiry month. If you haven’t received it, please give us a call on the number below.
You’ve reached your daily cash machine withdrawal limit
- We set a daily withdrawal limit of £500 and you may have reached it. It’s also worth knowing that other lenders and cash machine operators can set their own limits as well. Learn more about your limit.
If your card was declined while paying for something online or over the phone, it could be because of these reasons:
Your name and address don’t match our records
- It’s worth checking that your name and address details match our records. If you need to update any details, you can find out how to do it on our manage your details page.
Wrong CVV number
- This is the 3 digit number on the back of your card. You’ll always be asked for it if you pay for something online or over the phone. Double check that you’ve entered it correctly.
If none of those answers have helped you, please get in touch:
Calls to 03 numbers are charged at no more than local rate.
You could move balances from most credit cards and some store cards, to a single credit card. With everything in one place, it should be easier to stay on top of your balance and payments. Transfer fees may apply.
If the option is available, with a money transfer you could move funds to your UK current account. That could help you to manage cash only purchases or unexpected bills. Transfer fees may apply.
Your credit card can be a great addition to your wallet when you travel, but it’s important to understand what additional fees may apply when you use your card outside the UK.
You could use a credit card to take cash out at an ATM, in-branch or at a bureau de change. Just be aware that fees might apply to these transactions.
This is usually the most expensive way to borrow too, so perhaps best used for emergencies only.
Managing your account online
A summary on managing credit cards
You can manage your credit card account using Online Banking and the Mobile Banking app.
- Try to borrow only what you really need, and be careful not to go over your credit limit.
- Make sure you understand the interest rates, fees and charges which apply before using your card.
- Check your monthly statements carefully, including recent transactions payments due details.
- You need to make at least the minimum payment on time each month, and stay within your credit limit.
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Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.