Your HelloHome

It’s quick and easy to check details about your mortgage using HelloHome. It can be accessed through Online Banking, or our Mobile Banking app.

Everything in one place:

  • Compare and switch your utility bills with ApTap.
  • Keep track of mortgage details.
  • Switch to a new deal.
  • View Your Credit Score.
  • Apply for Home Insurance.
  • Estimated property value and potential equity in your home.
  • Home mover calculator.
  • Use the personalised overpayment calculator.


We’re always adding new features, so keep checking to see what’s new.


How to access HelloHome

Accessing HelloHome is easy, make sure you’re registered for our Mobile Banking app or Online Banking:

The Halifax mobile app homescreen showing a customer account

Tap the 3 dots on your mortgage account

A view of a customer's mortgage options on the Halifax mobile app.

Select HelloHome

A mobile app screen showing a mortgage customer's estimated property value and estimated equity.

See details about your mortgage

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

 

More about our app

QR code to download our Mobile Banking app

Online Banking

Sign in to view or manage your accounts on our website.
 

Sign in now

 

Register for Online Banking

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

Download app

More about our app

Online Banking

Sign in to view or manage your accounts on our website.

Sign in now

Register for Online Banking

How to change your roll number to an account number

Roll number

Conversion Process

 

Account number

Roll number

Example 1. 10/00002183-9

Example 2. 10/00002183-10

 

Conversion Process 

1. Remove all non-numeric characters i.e '/' and '-'

2. If the digit after the '-' is between 1-9 then replace the '-' with a 0

3. Add '00' to the end of the number

4. If the digit after the '-' is 10, remove the '-' and add the '00'

Account number

Example 1.  10000021830900

Example 2. 10000021831000

Looking for something else?

Looking for something else?

See our existing customers section for more information about your mortgage.

If you want to talk to us then call on 0345 122 1439. Lines are open Monday to Friday 8am-8pm and Saturday 9am-4pm. Otherwise, you can come and see us in branch.

You could lose your home if you don’t keep up your mortgage repayments