Go paper-free
Amend paper-free preferences for your statements and communications.
Having trouble paying your mortgage?
If you're having trouble paying your mortgage, please get in touch.
The sooner you let us know, the quicker we can help.
How to do it
Let us show you step by step.
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Search for ‘Need help with your debt or payments’ or select the 3-dot menu to find it.
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On a phone
select the ‘Our products and services’ tab. Then select ‘Need help with debt or payments?’ under ‘Mortgages’.
On a computer
select ‘Need help with your debt or payments?’ on the account menu.
Get set up online
The Halifax brand is changing to Lloyds
If you don’t currently use online or mobile banking, you can start using the Lloyds app now to see your existing Halifax accounts. Once you’ve downloaded it, you can set it up using your Halifax account details.
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If you're not registered for online banking, you can call us. We also offer a range of other services in your local area.
You could lose your home if you don’t keep up your mortgage repayments
