Having trouble paying your mortgage?


If you're having trouble paying your mortgage, please get in touch.

The sooner you let us know, the quicker we can help.

Get online support with your mortgage

We can now give you even more help online to meet your needs, whether you're behind with payments or worried you’ll miss one.

How to do it

Let us show you step by step.

  • Search for ‘Need help with your debt or payments’ or select the 3-dot menu to find it.​
  • On a phone

    select the ‘Our products and services’ tab. Then select ‘Need help with debt or payments?’ under ‘Mortgages’.​

    On a computer

    select ‘Need help with your debt or payments?’ on the account menu.​

Get set up online

Mobile banking app

Join our 8 million app users.

  • Simple and secure login.
  • Stay up to date with notifications.
  • Chat to us online.

Download app

Online banking

Log in to view or manage your accounts on our website.

Log in

Register

Prefer to speak to someone?

We’re here to help you with no judgement. Speaking to us alone won’t affect your credit score and our conversations will be confidential. We’ll work together to get you back on track.

You can call us.

Dealing with financial difficulty

We've put together some guides to help you manage your money and understand the support available to you.

Help with money worries

You could lose your home if you don’t keep up your mortgage repayments

Mortgages existing customer support

Get support with switching, borrowing more or moving to a new home with your existing mortgage. 

See existing customer support

Mortgages existing customer support

Get support with switching, borrowing more or moving to a new home with your existing mortgage. 

See existing customer support