The current lockdown means our branch opening hours have changed. Please check our branch locator if you need to visit for the latest information.
The safest way to bank with us right now is from home either using our app or through Online Banking.
You can print a summary from your mortgage overview screen within Online Banking.
You'll need to use a desktop or laptop computer to do this.
Sign in to Online Banking
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We'll send you a mortgage statement each year on the anniversary of when you took out your mortgage with us.
If you’d like another copy of this statement then call us on 0345 122 1439 and we’ll post one to you within 7 days.
Lines are open Monday to Friday 8am - 8pm and Saturday 9am - 4pm.
Take a look at our guide to help you better understand your statement.
Mortgage statement guide
You’ll need to request a redemption statement. This will give you the full amount you’ll need to pay to close your mortgage with us. It will include any interest charges and other fees that may apply.