We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it’s urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Online Banking.

Getting a statement

Print a summary from Online Banking

You can print a summary from your mortgage overview screen within Online Banking.

You'll need to use a desktop or laptop computer to do this.

  • See your current balance
  • Find out how much interest we’ve charged
  • See all your payments over the last 12 months

Sign in to Online Banking

Not registered? Register for Online Banking now

Call us for a duplicate statement

We'll send you a mortgage statement each year on the anniversary of when you took out your mortgage with us.

  • See a full breakdown of your mortgage account and payments over the last 12 months
  • See a list of all your interest rates and sub-accounts
  • Find details of the early repayment charges that would apply if you paid your mortgage off in full

If you’d like another copy of this statement then call us on 0345 122 1439 and we’ll post one to you within 7 days.

Lines are open Monday to Friday 8am - 8pm and Saturday 9am - 4pm.

Take a look at our guide to help you better understand your statement.

Mortgage statement guide

Want to repay your mortgage in full?

You’ll need to request a redemption statement. This will give you the full amount you’ll need to pay to close your mortgage with us. It will include any interest charges and other fees that may apply.

You could lose your home if you don’t keep up your mortgage repayments