The current lockdown means our branch opening hours have changed. Please check our branch locator if you need to visit for the latest information.
The safest way to bank with us right now is from home either using our app or through Online Banking.
it’s sometimes possible to take your mortgage rate with you if you’re moving to a new property. We call this porting.
Check your mortgage offer or give us a call on 0345 850 3705 to check if you’re eligible to port your rate to a new property. Lines are open Monday to Friday 8am - 8pm and Saturday 9am - 4pm.
You can check Online Banking for your latest mortgage balance.
If your mortgage is coming to an end of its term then you don’t need to do anything. We’ll close your mortgage after your final payment.
You can also repay your mortgage in full at any time, as long as you also pay any early repayment charges that apply. You’ll need to request a redemption statement from us to do this.
A redemption statement shows the total amount of money required to pay off your mortgage. It includes any recent payments, interest charges, early repayment charges and other fees that may apply.
You’ll need to call us on 0345 850 3705 to request a redemption statement. Lines are open Monday to Friday 8am - 8pm and Saturday 9am - 4pm.