Go paper-free
Amend paper-free preferences for your statements and communications.
Halifax brand change mortgage FAQs
Your mortgage questions answered.
Existing mortgage customers
-
Nothing will change immediately as a result of this announcement. Your mortgage account and the service we provide won’t be affected. Your existing mortgage will eventually be rebranded from Halifax to Lloyds. You don't have to do anything. We'll contact you before we do this to explain in more detail what will happen.
-
We'll contact you before your rate comes to an end, and then you'll be able to switch to a new deal.
-
Your payments won’t change as a result of this announcement.
-
You can still do this subject to eligibility and lending criteria.
-
Yes. The change won’t affect your ability to make overpayments.
-
No. They'll stay the same.
-
Nothing will change as a result of this announcement. If anything changes in the future, we’ll let you know.
-
Any repayment arrangements you have with Halifax will carry on as normal. You don't need to do anything differently.
-
Any repossession action we’ve contacted you about will still go ahead unless we contact you to say something has changed.
New mortgage customers
-
Don't worry, we'll progress your application as normal and you don't need to do anything. To continue your journey, please log back into your Dashboard as you would today.
-
Your mortgage offer still stands and you can proceed to completion with Halifax as normal.
-
An agreement in principle is valid for 90 days, but we'll still be here to help you when you're ready to buy. To continue your journey, please log back into your Dashboard as you would today.
-
No. Your application won't be delayed or affected by the change. Everything will carry on as normal to the timescales you've previously been given.
-
Yes. You can carry on speaking to the same person.
-
Your appointment will go ahead with the same colleague as planned. To continue your journey, please log back into your Dashboard as you would today.
-
Yes. You'll still be able to track your mortgage application in the Halifax Dashboard as normal. You’ll be able to track it in the Lloyds and Bank of Scotland apps too. To continue your journey, please log back into your Dashboard as you would today.
-
You don't need to do anything as we'll contact anyone that needs to be notified and if you want to discuss this with any other parties you can.