Help on Lloyds
You can now use the Lloyds Help Centre for help and support.
Halifax brand change mortgage FAQs
Your mortgage questions answered.
Existing mortgage customers
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Your Halifax mortgage will eventually change to the Lloyds brand. You don't have to do anything and we'll contact you before this happens to provide more information. There will be no changes to your mortgage account, payments, terms and conditions and the service we provide.
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We'll contact you before your rate comes to an end, and then you'll be able to switch to a new Halifax deal. At a later date your existing mortgage will change to the Lloyds brand.
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You can still do this subject to eligibility and lending criteria. Your new mortgage will be under the Lloyds brand.
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Nothing will change as a result of this announcement. If anything changes in the future, we’ll let you know.
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Any repayment arrangements you have with Halifax will carry on as normal. You don't need to do anything differently.
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Any repossession action we’ve contacted you about will still go ahead unless we contact you to say something has changed.
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Moving to the Lloyds app will not change your mortgage. Your Halifax mortgage, including its features and benefits will stay exactly the same. At a later date, we'll change the branding of your mortgage to Lloyds. You don't need to do anything, and nothing else changes because of this brand change. There is also no need to submit a remortgage application to Lloyds as part of this change.
Halifax and Lloyds are part of the same family and our existing mortgage customers are already offered the same rates.
New mortgage customers
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Don’t worry, if you’ve already accepted a mortgage illustration and started an application, this will progress as normal. If you have a mortgage offer this still stands and you can proceed to completion with Halifax.
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Your agreement in principle is valid for 90 days. If you continue to a full mortgage application within this period, you can log back into your Dashboard as you do today. If your agreement in principle expires before you apply, you'll need to complete a new one with Lloyds to continue.
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No. Your application won't be delayed or affected by the change. Everything will carry on as normal to the timescales you've previously been given.
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Your appointment will go ahead with the same colleague as planned. To continue your journey, please log back into your Dashboard as you would today.
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Yes. You can carry on speaking to the same person.
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You don't need to do anything as we'll contact anyone that needs to be notified and if you want to discuss this with any other parties you can.
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New Halifax mortgages will no longer be available through the Halifax website, app or Halifax Mortgage and Protection Advisers. You can continue to access the same mortgage products and follow the same application process but these will now be offered under the Lloyds brand.
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Managing an existing mortgage:
You can view existing Halifax mortgages in the Lloyds app and access Hello Home by selecting the 'Homes' tab along the top of the Homepage in the Lloyds app. You can also switch your mortgage deal and apply for further borrowing here, as well as via the 'Apply' menu when you select 'Mortgages' then 'Manage your Halifax mortgage'.
Submitted applications:
You can access and track your Halifax mortgage journey by selecting the 'Apply' menu in the Lloyds app. Then click 'Mortgages' where you will find a section to 'Manage your Halifax mortgage', here you can access your Dashboard. Submitted Halifax mortgage applications are not impacted by moving to the Lloyds app.