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Halifax brand change mortgage FAQs
Your mortgage questions answered.
Existing mortgage customers
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Nothing will change immediately as a result of this announcement. Your mortgage account and the service we provide won’t be affected. Your existing mortgage will eventually be rebranded from Halifax to Lloyds. You don't have to do anything. We'll contact you before we do this to explain in more detail what will happen.
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We'll contact you before your rate comes to an end, and then you'll be able to switch to a new deal.
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Your payments won’t change as a result of this announcement.
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You can still do this subject to eligibility and lending criteria.
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Yes. The change won’t affect your ability to make overpayments.
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No. They'll stay the same.
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Nothing will change as a result of this announcement. If anything changes in the future, we’ll let you know.
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Any repayment arrangements you have with Halifax will carry on as normal. You don't need to do anything differently.
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Any repossession action we’ve contacted you about will still go ahead unless we contact you to say something has changed.
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Moving to the Lloyds app will not change your mortgage. Your Halifax mortgage, including its features and benefits will stay exactly the same. At a later date, we'll change the branding of your mortgage to Lloyds. You don't need to do anything, and nothing else changes because of this brand change. There is also no need to submit a remortgage application to Lloyds as part of this change.
Halifax and Lloyds are part of the same family and our existing mortgage customers are already offered the same rates.
New mortgage customers
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Don't worry, we'll progress your application as normal and you don't need to do anything. To continue your journey, please log back into your Dashboard as you would today.
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Your mortgage offer still stands and you can proceed to completion with Halifax as normal.
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An agreement in principle is valid for 90 days, but we'll still be here to help you when you're ready to buy. To continue your journey, please log back into your Dashboard as you would today.
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No. Your application won't be delayed or affected by the change. Everything will carry on as normal to the timescales you've previously been given.
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Yes. You can carry on speaking to the same person.
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Your appointment will go ahead with the same colleague as planned. To continue your journey, please log back into your Dashboard as you would today.
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You can access and track your Halifax mortgage journey by selecting the 'Apply' menu in the Lloyds app. Then select 'Mortgages' where you will find a section to 'Manage your Halifax mortgage', here you can access your Halifax Dashboard. In-flight Halifax mortgage applications are not impacted by moving to the Lloyds app.
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You don't need to do anything as we'll contact anyone that needs to be notified and if you want to discuss this with any other parties you can.
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Yes, Halifax still offer new mortgages. These will not be available in the Lloyds app but can be arranged through the Halifax public website, a Mortgage and Protection Adviser or a broker.
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You can view existing Halifax mortgages in the Lloyds app and access Hello Home by selecting the 'Homes' tab along the top of the homepage in the Lloyds app. You can also switch your mortgage deal and apply for further borrowing here, as well as through the 'Apply' menu when you select 'Mortgages' then 'Manage your Halifax mortgage'.