Halifax brand change insurance FAQs

Your insurance questions answered.

Home insurance

How will this affect my home insurance policy? expandable section

Your Halifax policy will carry on as normal. Your cover and the service we provide won’t be affected. Your policy will change to Lloyds at a later date, and we’ll be in touch when it’s closer to the time.

You can carry on managing your policy in the usual way, online and in your app. More on how to manage your policy online.
What do I need to do when my home insurance is due for renewal? expandable section

When it’s time to renew, your renewal pack will let you know what’s changing and any action you need to take.
Can I still get Halifax home insurance? expandable section

Yes, you can continue to get home insurance quotes and buy Halifax home insurance. If you already have a quote, you can retrieve this online. Your email will tell you how long it’s valid for.
How do I make a home insurance claim? expandable section

The way you make a claim won't be affected by this change. Find out how to make a claim for home insurance.
What will happen to my home insurance claim? expandable section

Your insurance claim will be processed as normal and won't be affected by this change.
Why have I received a renewal from Halifax? expandable section

Your policy will continue with Halifax until it's time to move to Lloyds. We’ll be in touch closer to the time to let you know what's happening and when.
Will this affect my home insurance payments? expandable section

No. You’ll continue to make payments the way you usually do. When it’s time to renew, your renewal pack will let you know what’s changing and any action you need to take.

Car insurance

How will this affect my car insurance policy? expandable section

Your current Halifax policy will stay the same until it's due for renewal. We will communicate any changes to your policy ahead of your renewal.

You can carry on looking after your policy by logging into your account. You don't need to do anything differently.
What do I do when my car insurance is due for renewal? expandable section

Follow the instruction given on your renewal invite. This will tell you who your cover is with and how to renew it.
What will happen to my car insurance claim? expandable section

Your insurance claim will be processed as normal and won't be affected by the change.
How do I make a car insurance claim? expandable section

The way you make a claim won't be affected by this change. Find out how to make a claim for car insurance.
Will this affect my car insurance payments? expandable section

No. You’ll continue to make payments the way you usually do. When it’s time to renew, your renewal pack will let you know what’s changing and any action you need to take.

Business insurance

How will this affect my business insurance policy? expandable section

Your policy won't be affected and will stay the same as it is now. We'll be in touch in the usual way when it's time to renew.

You can carry on looking after your policy in the usual way. You don't need to do anything differently.
What do I need to do when my business insurance is due for renewal? expandable section

The way your policy operates isn't going to change. When it’s time to renew, your renewal pack will let you know what’s changing and any action you need to take.
How do I make a business insurance claim? expandable section

The way you make a claim won't be affected by this change. For business insurance, refer to your policy documents on how to make a claim.
What will happen to my business insurance claim? expandable section

Your insurance claim will be processed as normal and won't be affected by the change.
Will this affect my business insurance payments? expandable section

No. You’ll continue to make payments the way you usually do. When it’s time to renew, your renewal pack will let you know what’s changing and any action you need to take.

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Our promise on fraud - we want you to feel safe during this brand change. More on protecting yourself on fraud.

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