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Halifax power of attorney FAQs
Your power of attorney questions answered.
General
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This is where you have legal permission to operate someone else's accounts on their behalf, for example, power of attorney or court of protection.
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No. Any existing arrangements will continue.
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Your existing arrangements will continue. But if you manage someone else’s accounts online, or someone looks after your accounts online for you, there’s likely to be a change to how you access them.
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No. You can carry on looking after your accounts in the same way you do today.
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Yes. If you currently look after them using Halifax online banking, you'll soon need to use Lloyds online banking instead. If you already have Lloyds online banking, you can now use your existing login details to look after these accounts on a desktop. If you don't have any accounts with Lloyds, Halifax or Bank of Scotland, but do use online banking to look after someone else's Halifax accounts, see the relevant section.
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If we’ve been notified that someone can’t look after their own accounts anymore, we’ll communicate with the person who’s legally authorised to act for them, for example, their representative, rather than contacting them directly.
Where we hold instructions to communicate through a legally authorised representative, we’ll send communications to that representative instead. If you haven't received communication regarding this change, see the relevant section.
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You can’t see or look after someone else's accounts in the Lloyds app, but you can use a browser on your desktop or mobile. You can only use the app to look after your own accounts.
I bank with Halifax and somebody helps me look after my accounts.
FAQs to explain how your accounts can be managed on your behalf.
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Nothing will change about who can act on your behalf or what they can do. Your existing arrangements will continue, and you won't lose access or control. If your legally authorised person looks after your accounts online, the way they access them will change. We'll let them know if they need to take any action.
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Over the next few months, we’ll be in touch to invite you move to the Lloyds app and online banking because we’ll be closing them for Halifax. They work in a similar way, so should feel familiar and just as easy to use.
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No. You don’t need to do anything. Your accounts and arrangements will continue as they are.
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Yes. Your authorised person will be able to carry on looking after your accounts. If they manage your accounts online, they’ll need to take specific action, which we’ll let them know about.
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No. You’ll carry on having control of your accounts. The arrangements you currently have in place with the person you’ve chosen to act on your behalf won’t change.
I bank with Halifax and use online banking to look after Lloyds accounts for someone else.
FAQs to explain which login to use and how to move between accounts.
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Nothing will change with the way you look after these accounts. You can still access them online. The Lloyds login details you use today will stay the same.
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You won’t be able to use your Halifax login details to access your own accounts. Instead, use the Lloyds login details you currently use for the Lloyds accounts you look after for someone else. That means you’ll only need one Lloyds login for:
- the accounts you look after
- your own accounts.
You can carry on looking after your own Halifax accounts in the Lloyds app too.
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You’ll be able to see your own accounts and the ones you look after when you log into Lloyds online banking on a desktop or mobile browser. Just toggle views to switch between accounts. You can carry on looking after your own accounts in the app.
I bank with Lloyds and use online banking to look after Halifax accounts for someone else.
FAQs to explain which login to use and how to move between accounts.
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You’ll be able to access the Halifax accounts you look after in Lloyds online banking, using your Lloyds login details.
You won’t be able to use Halifax online banking after the change, because we’ll be closing it and your Halifax login details will stop working. That means all the banking you do, for yourself and for the accounts you look after, will be in one place.
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Instead of logging into Halifax online banking on a desktop, you’ll need to log into Lloyds online banking on a desktop using your Lloyds login details.
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You can carry on using your existing Lloyds login details to manage your own accounts in the app, or online banking on a desktop or mobile browser.
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Yes. You’ll be able to see them all when you log into Lloyds online banking on a desktop or mobile browser. Just toggle views to switch between accounts. You can carry on managing your own accounts in the app, but you won’t be able to see the other accounts you look after there.
I bank with Halifax and use online banking to look after Halifax accounts for someone else.
FAQs to explain which log in to use and how to move between accounts.
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We’ll be closing the Halifax app and online banking, but we’ll be in touch over the coming months to invite you to move to the Lloyds app and online banking.
To find out more visit our brand change page.
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If they manage their accounts online, they‘ll be invited to move to the Lloyds app or online banking. Their password and memorable information will stay the same. They can keep using online banking in the same way they do today.
To find out more visit our brand change page.
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Yes. When you’re invited to move to Lloyds, your online access to the accounts you look after will come with you.
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You’ll be able to access your Halifax accounts using your Lloyds login details in Lloyds online banking or the app. You won’t be able to use Halifax online banking after the change because we’ll be closing it, and your Halifax login details will stop working. That means all the banking you do, for yourself and for the accounts you look after, will be in one place.
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Yes. You’ll be able to see your own accounts and the ones you look after when you log into Lloyds online banking on a desktop or mobile browser. Just toggle views to switch between accounts. You can carry on managing your own accounts in the app, but you won’t be able to see the other accounts you look after there.
I don’t have any accounts with Lloyds, Halifax or Bank of Scotland, but I do use online banking to look after someone else’s Halifax accounts.
FAQs to explain what happens next and how to manage your accounts.
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As part of this change, we’ll be closing Halifax online banking. You don’t need to do anything now, but when it happens, you’ll need to start using Lloyds online banking to carry on looking after the accounts online.
If you try to log into Halifax online banking once it’s closed, you’ll get an invitation asking you to move to Lloyds, which will guide you through the process. It’s similar to Halifax, so everything should feel familiar, and you won’t need to set up new passwords or memorable information.
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Yes. Once you've moved to Lloyds, you’ll be able to look after their accounts in the same way you do today.
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No. Once you’ve moved to Lloyds online, you’ll be able to carry on looking after them the same way you do now.
I bank with Bank of Scotland and use online banking to look after Halifax accounts for someone else.
FAQs to explain which log in to use and how to move between accounts.
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As part of this change, we’ll be closing Halifax online banking. You don’t need to do anything now, but when it happens, you’ll need to start using Lloyds online banking to carry on looking after the accounts online.
If you try to log into Halifax online banking once it’s closed, you’ll get an invitation asking you to move to Lloyds, which will guide you through the process. It’s similar to Halifax, so everything should feel familiar, and you won’t need to set up new passwords or memorable information.
We're making things easier all the time, so you'll soon be able to look after Halifax accounts in Bank of Scotland online banking too.
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Halifax online banking will be closing, so you’ll be invited to move to Lloyds online banking, where you can look after Halifax accounts just like you do today. We're making things easier all the time, so you’ll soon be able to look after Halifax accounts in Bank of Scotland online banking too.
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Yes. Once moved, you’ll be able to see and manage their accounts in the same way you do today.
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No. Once you’ve moved to Lloyds online, you’ll be able to carry on looking after them the same way you do now.
Your security comes first
What you can expect when you Bank on Lloyds
Customers have been trusting Lloyds to support their financial goals for generations, backed by 250 years of expertise. As the Halifax brand changes to Lloyds, you’ll have access to a wide range of financial products to help you meet your financial goals, big or small.