Updating your accounts and personal information

Removing someone from a joint account

You can remove someone from your joint account in branch. Just make sure any overdraft debts are cleared before you do. Both of you will need to sign forms agreeing to the removal.

Update your joint account

Removing a credit cardholder

If you remove a cardholder, you’re responsible for their credit card until it’s destroyed. If you can’t get the card back, please contact us. You can also freeze cards or certain transaction types using the Mobile Banking app.

Update cardholders

Updating your mortgage

Seek independent advice to understand the options for you or speak to your mortgage lender to get a joint mortgage transferred to one person.

Managing your mortgage

Updating your personal details

Keep your details up to date online. If you change your name or address following your separation, you can update them in branch, on the Mobile Banking app or through Online Banking.

Updating your details

Updating your insurance policies

Let your insurer know about any changes to your home and life insurance policies. We have useful resources if you would like help with one of our insurance products.

Insurance help and guidance

Review your Will

Protect your assets and plan for the future. If your ex-partner is named in your Will, you will need to contact your solicitor to carry out a review to make sure your wishes are reflected.

Updating your Will

Arranging Child Maintenance

You can choose how to make arrangements for looking after your children if you separate from your partner. If you can’t agree on everything, you can ask a court to decide or the Child Maintenance Service.

Child Maintenance calculator

Further help and support

Managing your money

Whether you’re looking to borrow, save or support others, we have tips and tools to help you.

Managing your money

Money worries

With the rising cost of living, it's natural to worry about your money. We can help you manage your payments and provide some useful advice.

Money worries

Get in touch

Other ways we can help

It’s important to deal with your money worries as soon as you can. If you’re struggling with your payments and don’t bank online, or would like to know your options, there are ways we can support you.

How we can help

Contact us

If you'd like to get in touch with us using a different method, visit our contact us page to find a way to get in touch that suits you.

Contact us

Customer support and financial wellbeing

Free independent help and advice

There's a range of help for your money worries, including free debt advice services and support from your government.

Get free help

Supporting your mental health

Ways to help you feel more in control.

Mental health support

Financial abuse

Practical help and support for you or someone you know.

Financial abuse


Information and tools to get the help you need.

Gambling support