Go paper-free
Amend paper-free preferences for your statements and communications.
Meet our virtual assistant
How our virtual assistant can help
Here's some of the ways our virtual assistant can help with your everyday banking needs.
How to do it
Let us show you step by step.
(1 min 13 secs)
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- Sign in to our app and select Search.
- Select Message us 24/7.
- Enter your message and select Send to get chatting.
If it's your first time using our virtual assistant, try to keep your question nice and simple.
Our virtual assistant may ask for some more details. If it can’t help, it will usually connect you to a helpful human who will reply as soon as possible.
- Sign in to our app and select Search.
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- Sign in to Online Banking and select Help & Support from the navigation.
- Select Message us 24/7.
- Enter your message and select Send to get chatting.
If it's your first time using our virtual assistant, try to keep your question nice and simple.
Our virtual assistant may ask for some more details. If it can’t help, it will usually connect you to a helpful human who will reply as soon as possible.
- Sign in to Online Banking and select Help & Support from the navigation.
Get set up online
Let’s take a closer look
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If our virtual assistant can’t help, we’ll pass you on to someone in one of our teams. They’re available at the following times:
- Banking and savings accounts: 24/7.
- Credit cards: 24/7.
- Mortgages: Monday to Friday 8am to 8pm, and Saturday 8am to 4pm.
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It’s our expert support system that gives you help with everyday banking tasks.
Just start a chat with our virtual assistant to get instant support. If it can’t answer, we’ll usually find you someone who can and they will get back to you as soon as possible.
Make sure you have notifications switched on so we can let you know when they’ve replied.
Our teams are available at the following times:
- Banking and savings accounts: 24/7.
- Credit cards: 24/7.
- Mortgages: Monday to Friday 8am to 8pm, and Saturday 8am to 4pm.
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Turn on device notifications for our app and we’ll let you know when you’ve got a new message.
To turn on notifications on an iOS device:
- Go to Settings then select Notifications.
- Select our app from the list under Notification style.
- Toggle the Allow notifications switch to on.
To turn on notifications on an Android device:
- Go to Settings then select Notifications.
- Select our app from the list under Notifications.
- Toggle the Allow notifications switch to on.
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Yes. You’re securely signed in to your account through the app or Online Banking.
But it’s still important you don’t share anything private like your username, password, memorable information, card number or PIN.
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