When will cashback be paid into my account?
Cashback earned using a debit or credit card
Cashback will automatically be paid into your account on or before the last working day of the month following your redeeming transaction. For example, if you used your offer in January, your cashback should be paid into your account at the end of February.
Cashback earned for a direct debit offer
Cashback will be paid into your current account on or before the last working day of the month after your second direct debit payment.
If you cancel your new service(s) before your second direct debit payment is collected you will not receive any cashback.
The time it takes for a retailer to set up your direct debit may affect the date we pay your cashback.
Which of my accounts will my cashback be paid into?
If you have more than one Halifax account, we’ll pay your cashback into the oldest account. Alternatively, you can change your settings to nominate a different Halifax account for us to pay your cashback into.
You need to remain registered for Cashback Extras to receive your cashback.
I have a joint account. Can I still use Cashback Extras?
If both joint account holders want to use Cashback Extras, you should register for Online Banking and for Cashback Extras individually.
Each account holder will then receive their own offers based on their individual spending patterns.
For direct debit offers, if both parties receive and activate the same offer but only one party sets up the relevant subscription service to redeem the offer, the first party to activate the offer will receive the cashback into their nominated account, which may be the joint account or an alternative account.
How can I keep track of how much cashback I’ve earned?
You can keep track of the cashback you’ve earned from your offers by selecting the Cashback Extras ‘My earnings’ tab. It may take up to 5 working days before your cashback shows as pending.
You can also see how much cashback you have been paid and how much you have earned over the last 3 months, with a breakdown of the qualifying transactions.
Can I change the Halifax account I want my cashback paid into?
If you have more than one Halifax current account, you can select which account you want your cashback paid into by visiting your Cashback Extras hub.
Can I earn cashback using my Halifax credit card?
You can earn cashback using your credit card as long as you hold an eligible Halifax current account and meet the usual criteria to register for Cashback Extras.
Can additional card holders generate cashback using my credit card?
Yes, spending by additional card holders will help generate new offers and earn cashback. However, the main cardholder needs to activate offers and only the main cardholder will receive cashback into their current account.
What if more than one of my Halifax personal debit or credit cards is linked to Cashback Extras?
Cashback Extras works with all of your Halifax debit or credit cards. All your cards help to generate offers based on the places you shop (excluding transactions on a Basic Account). Use any of your cards to claim your cashback.
Is it easy to leave Cashback Extras?
Yes, you can switch Cashback Extras off (or on) in ‘Settings’ at any time. Please remember, if you switch off Cashback Extras you will lose any unpaid cashback that’s due to be paid into your account.