Free independent help and advice
Free help and advice for your money matters.
Organisations that can help you, including your national government:
PayPlan – Free debt advice and support
- Free, confidential debt advice
- A personalised action plan for your money
- Help available online or by phone
Call: 0800 280 2816
Lines open Mon-Fri 8am-8pm and Sat 9am-3pm
StepChange Debt Charity
- Free, impartial advice to help you get back on track
- A wide range of debt solutions
- Support online 24/7 or by phone
Call: 0800 138 1111
Lines open Mon-Fri 8am-8pm and Sat 8am-4pm
National Debtline
- Free, confidential debt advice
- Guides, fact sheets, budgeting tools and sample letters
- Advice via phone and online
Call: 0808 808 4000
Lines open Mon-Fri 9am-8pm and Sat 9.30am-1pm
Turn2Us – Financial support charity
- Find the right help for your situation
- Search for funds, grants and benefits
- Speak to an adviser in your local area
Call: 0808 802 2000
Lines open Mon-Fri 9am-5pm
Guidance from MoneyHelper
- Government-backed with straightforward advice and guidance
- Information on benefits, tax, pensions, homes and savings
- Try their handy money tools and calculators
Call: 0800 138 7777 for money guidance or 0800 011 3797 for pensions guidance.
Lines open Mon-Fri 8am-6pm
Help from Citizens Advice
- Free advice on a range of topics, including benefits, debt, housing and consumer rights
- Help with managing your money
- Practical and impartial support online, in person or over the phone
Call: 0800 144 8848 or 0800 702 2020 if you’re in Wales.
Lines open Mon-Fri 9am-5pm
Mental Health and Money Advice
- Clear, practical advice and support for people experiencing mental health and money worries
- Specialist knowledge of benefits, managing money and mental health care
- Award-winning UK-wide online advice service
Shelter - Housing Charity
- Provides those struggling with bad housing or homelessness the help they need, through their advice, support and legal services
- Help with money and debts
- Talk to someone online or by phone
We Are Digital – Free help on how to use the Internet
- Free one to one training over the phone
- Topics include; Online Banking, online food shopping, booking a doctor’s appointment, using a website, staying in touch with friends and family through video calls, and more
Call: 0345 222 0333
Lines open Mon-Fri 9am-5pm
Those who are Deaf and use British Sign Language (BSL) can book a session using BSL SignVideo. Available on Safari, Chrome or Firefox web browsers.
Customers who have hearing loss or a speech impairment can use the service through Relay UK.
Support from your government
Your national government are able to provide help and guidance on a range of benefits and housing options that you may be eligible for:
Remember, we’ll never get in touch to ask you to move money to another account, for your banking details or to take control of a computer. The organisations listed on this page won’t do this either.