We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it’s urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Online Banking.

Free independent help and advice

You can get independent and free advice to help you with money worries from many organisations, including:

PayPlan live again

PayPlan’s free, confidential advice service is available to anyone worried about money, and can help reduce the amount you’re paying towards your debts each month.  You can access their support either online or over the phone and will benefit from a personalised action plan for getting back in control of your finances, including money saving advice and a free benefits check.

Get help online or over the phone from PayPlan 


Or, call on 0800 280 2816
(Mon to Fri 8am – 8pm, Sat 9am – 3pm)  

Step Change Debt Charity

StepChange Debt Charity is the UK’s leading debt advice charity. They help over 635,000 people each year deal with their money worries with free, impartial and non-judgmental advice.

Whether you need debt advice, a way to get your finances back on track after coronavirus, support with budgeting, or managing persistent debt, StepChange can help.

Visit StepChange Debt Charity website


Or, call on 0800 138 1111
(Mon to Fri 8am – 8pm, Saturday 8am – 4pm)  

Turn2Us

Finding things hard? Need somewhere to turn to?

Turn things around with benefits, grants and financial help you can count on.

Visit Turn2us website


Or, call on 0808 802 2000
(Mon to Fri 9am – 5.30pm)
 

The Money Advice Service

Set up by the UK government,  MAS offers free and impartial money advice. It can provide information  to help you decide the best way to take things forward and keep your payments on track.

It also suggest organisations which provide debt management services or providers who can help you keep on top of your money.

Visit The Money Advice Service website


Or, call on 0800 138 7777
(Mon to Fri 8am – 6pm)  

Citizens Advice

Citizens Advice offers free help on a wide range of issues including debt.

Check your local phone book or Yellow Pages to get in touch.

Visit Citizens Advice website


Or, call on 0800 144 8848 (for England) or 03444 77 20 20 (for Wales)
(Mon to Fri 9am – 5pm)  

National Debtline. Advice you can trust.

National Debtline gives free debt advice by phone and online to people across the UK

Visit National Debtline website


Or, call on 0808 808 4000
(Mon to Fri 9am – 8pm)  

FCA: Dealing with financial difficulties during coronavirus

The Financial Conduct Authority (FCA) are providing information for consumers dealing with financial difficulties due to coronavirus on their website.