The Halifax brand is changing to Lloyds

 

Hello there

Halifax has been part of the same family as Lloyds for many years, alongside Bank of Scotland. Over the coming months, the Halifax brand is changing to Lloyds.

Watch our video to find out more (52 secs).

Your questions answered

What this means for you

Your accounts work the same​

Everything about how your accounts work stays the same, including:

  • account numbers, sort codes, policy numbers and roll numbers  
  • card details and PINs
  • standing orders and direct debits
  • payments and repayments .

The brand of your Halifax accounts will change over time

There’s no change to your account features and benefits today. Over time, the brand of your Halifax accounts will change to Lloyds. If you have different Halifax accounts, updates may happen at different times, and we’ll always let you know before anything changes.

As we’re part of the same family, you can already manage your money using the Halifax, Lloyds or Bank of Scotland apps, online banking and branches.

If you use the Halifax app and online banking – we’ll invite you to move across to Lloyds

Over the next few months, we’ll be in touch to move you to the Lloyds app and online banking as we’ll be closing these for Halifax. They work in a similar way so should feel familiar and just as easy to use.

We’ll send you an invitation in the app and online banking, so you’ll know it’s from us. It’ll guide you through the process in just a few easy steps, with no passwords or memorable details to set up. We’ll also email you around the time the invite will appear, so you don’t miss it. 

If you have Lloyds login details, you don’t need to do anything​

If you already use the Lloyds app or online banking, you’re all set and you’ll be able to see your Halifax accounts there.​

If you have Lloyds login details from a business banking account, these will now also work with the Lloyds personal app and online banking, and your business accounts will stay separate.​

If you don’t have the Lloyds app yet, you can download it and start using it whenever you’re ready.

Get the Lloyds app

Your security comes first

Our promise on fraud

We want you to feel safe during this brand change.

Any action will always start in your app or online banking, not from a link, message or call.

If someone is asking you to do something another way, it's not us, it’s a fraudster.

Visit the fraud hub

What to expect from us

  • Updates by email, letter, or in the Halifax app or online banking.
  • Clear notice when it’s time to move to Lloyds.
  • The same protection you get today.

What we’ll never do

  • Ask you to log in or verify yourself using a link or QR code.
  • Ask for personal details by phone, text or email.
  • Ask you to move your money.

More support with this change
 

Financial abuse support

If your circumstances mean this change could affect who can see certain accounts or impact your financial independence, we’re here to support you.

Contact us
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Someone to manage your affairs

If you help manage someone else’s accounts or have someone help manage your accounts, there’s a few extra things to know about how this will work in future.

Representative access

Your questions answered

Product FAQs

What the change to Lloyds means for Halifax products.

Mortgages

What it means for new and existing mortgage accounts.

Mortgage FAQs

Current accounts

What it means for new and existing bank accounts.

Current account FAQs

Savings

What it means for new and existing savings accounts.

Savings FAQs

Investments and pensions

What it means for new and existing investments and pensions.

Investment and pension FAQs

Loans

What it means for new and existing loans accounts.

Loan FAQs

Credit cards

What it means for new and existing credit card accounts.

Credit card FAQs

Car finance and leasing

What it means for new and existing car finance and leasing accounts.

Car finance and leasing FAQs

Protection cover

What it means for new and existing protection policies.

Protection cover FAQs

Insurance

What it means for new and existing home, car and business insurance accounts.

Insurance FAQs

Need help?

If you're registered for online banking, the fastest way to get in touch is by messaging us securely online.

 

 

 

Message us

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How to message us

 

What to expect when you Bank on Lloyds

Customers have been trusting Lloyds to support their financial goals for generations, backed by 250 years of stability and expertise. As the Halifax brand changes to Lloyds, you’ll have access to a wide range of financial products to help you meet your financial goals, big or small.