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More ways to bank

Co-servicing lets you manage all your accounts in one place.

 
Proud to be part of the same family. Lloyds, Halifax and Bank of Scotland logos.

Making banking easier

To make banking easier and more convenient, we'll soon start to introduce more ways you can manage any personal accounts you have with Halifax, Lloyds or Bank of Scotland in one place, using co-servicing. Whether that’s online through the apps and online banking, or with a colleague over the phone, or in a branch.

Changes in branch

You can already visit the branch that’s most convenient to you to manage your accounts.

The simplest and fastest way to do your banking is by using the app or online banking. But, if you need to use a branch, you can now also visit any Lloyds or Bank of Scotland branch. 

In our Lloyds and Bank of Scotland branches, you’ll get the same friendly welcome and service you’re used to. You can do things like:

  • pay in cash and cheques
  • take out or transfer money
  • pay bills.

If you’d like to open a new account our colleagues will show you how, using our mobile banking app. 

And if you have any accounts with Lloyds or Bank of Scotland, you can also manage them in any of our Halifax branches.

Find a branch

You can now use any of our branches, including a Halifax branch as normal.

Find your nearest branch

Changes to the app and online banking

You'll soon be able to view any Halifax, Lloyds or Bank of Scotland personal accounts in one place, giving you a fuller picture of your finances.  

 
Smartphone showing the Halifax mobile banking app with accounts from Lloyds, Halifax and Bank of Scotland listed together on one screen.

You’ll be able to complete a number of everyday tasks with your Lloyds and Bank of Scotland accounts too, including: 

  • Make payments from your account, including to your credit card.
  • Order, replace or freeze any of your cards.
  • Transfer money between your different accounts.
  • Adjust or make an overpayment to your mortgage, or renew a savings account.
  • Change personal details.
  • Access help and support.

You'll need to keep all your apps so you can approve purchases made online, receive notifications and open new accounts.

  • Your security and login details will stay the same. 

    We’ll let you know in the app and online banking when it's been updated, ready for you to use to manage all your accounts.

    If you'd like to open a new Lloyds or Bank of Scotland account, you’ll need to use the app or online banking for Lloyds or Bank of Scotland.

    We’ll keep adding more ways you can manage your personal accounts in the apps. 

  • Digital inbox

    If you use your online banking digital inbox, you’ll see messages about your Halifax, Lloyds or Bank of Scotland accounts all in one place. We’ll be introducing a search function to make it easier for you to find the message you want to read.

    Message us

    We're updating our messaging service, called ‘Message Us’. It’s available within the app and online banking.  Here, you'll be able to get the help you need on all your accounts.

    Notifications

    If you receive notifications from your app, we'll continue to send these from the app you have the account with. To turn notifications on or off, you'll need to do this in each of the apps you have. 

    Open banking

    If you use the Halifax app to view accounts with Lloyds or Bank of Scotland using open banking, we won't be able to show you these accounts for a short period while we make these changes. You'll then be able to view and manage all your accounts in one place. 

Telephone Banking

You can access your personal accounts together through Telephone Banking. Once you’ve verified your identity, you'll be able to manage any Halifax, Lloyds and Bank of Scotland accounts together in a single call.

Your security details will remain the same.

Extra support with your money

Fraud protection

You’ll continue to be protected as you are today. We'll continue using our comprehensive approach to fraud prevention to protect your accounts and money. You can find out more about the most common scams and how to protect yourself on the fraud hub.

Fraud hub

Economic abuse

We’re making this change to make everyday banking easier and more convenient for our customers. If your circumstances mean this change might affect who can see certain accounts or impact your financial independence, we're here to support you.

Financial abuse support

Save yourself a trip

Change your personal details, pay in a cheque or even chat to us in the app. Whenever, wherever.

Mobile banking app

Join our 8 million app users.

  • Simple and secure login.
  • Stay up to date with notifications.
  • Chat to us online.

Download app

Online banking

Log in to view or manage your accounts on our website.

Log in

Register

Let’s take a closer look

  • There’s no change to the Financial Services Compensation Scheme (FSCS) protection. Money you hold with Lloyds Bank Plc will still be protected separately to any money with Bank of Scotland Plc, which includes Halifax. You can find more information about FSCS protection.

  • We’ll continue to send you separate communications about your Halifax, Lloyds or Bank of Scotland accounts. This includes pricing or rate changes, terms and conditions updates and account updates. 

    If you use your online banking digital inbox, you’ll see messages about your Halifax, Lloyds or Bank of Scotland accounts all in one place. We’ll be introducing a search function to make it easier for you to find the message you want to read.

  • Lloyds, Halifax and Bank of Scotland have been part of the same family since 2009. You can find out more about how we use your personal information in our Data Privacy Notice.

  • If you have any business bank accounts, as well as personal accounts with us, you'll need to continue to manage these through the separate business and personal mobile banking apps. 

Frequently asked questions

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Important legal information

Calls may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.