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More ways to bank
Co-servicing lets you manage all your accounts in one place.
Making banking easier
To make banking easier and more convenient, we’ve started to introduce more ways you can manage any personal accounts you have with Halifax, Lloyds or Bank of Scotland in one place, using co-servicing. Whether that’s online through the apps and online banking, or with a colleague over the phone, or in a branch.
Changes to the app and online banking
View any Halifax, Lloyds or Bank of Scotland personal accounts in one place, giving you a fuller picture of your finances.
You can complete a number of everyday tasks with your Lloyds and Bank of Scotland accounts too.
- Make payments from your account, including to your credit card.
- Order, replace or freeze any of your cards.
- Transfer money between your different accounts.
- Adjust or make an overpayment to your mortgage or renew a savings account.
- Change personal details.
- Access help and support.
You'll need to keep all your apps so you can approve purchases made online, receive notifications and open new accounts.
Make your new app view work for you
Getting the most out of having all your accounts together.
Customise your view
Your summary space is all about you. Choose which accounts you want to see, hide the ones you don’t, and arrange them in the order that works best for you. You can easily bring them back whenever you like. Accounts you’ve hidden in your summary space will still show up in other spaces in the app.
Reactivating or closing accounts you can now see
If an account has popped up that you haven’t used in a while, you can start using it again or close it if you prefer. If it’s an old account, you may need to reactivate it. Select the account in the app or online banking and follow the instructions. Or message us in the app and we’ll explain what to do. We’re here for you 24/7.
Need help? If something doesn’t look right or you need a hand, message us in the app anytime. We’re happy to help.
Extra support with your money
Changes in branch
You can already visit the branch that’s most convenient to you to manage your accounts.
The simplest and fastest way to do your banking is by using the app or online banking. But, if you need to use a branch, you can visit any Lloyds or Bank of Scotland branch.
In our Lloyds and Bank of Scotland branches, you’ll get the same friendly welcome and service you’re used to. You can do things like:
- pay in cash and cheques
- take out or transfer money
- pay bills.
If you’d like to open a new account our colleagues will show you how, using the mobile banking app.
And if you have any accounts with Lloyds or Bank of Scotland, you can also manage them in any of our Halifax branches.
Save yourself a trip
Change your personal details, pay in a cheque or even chat to us in the app. Whenever, wherever.
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