Report your card lost or stolen

You can do this online

  • It's safe and secure.
  • It'll block your card straight away.
  • And  it saves you a phone call.

Once you've cancelled your card it can't be reinstated.

If you’ve misplaced your card, you can freeze your card temporarily.

Lost or stolen guide

How to do it

Online Banking

Simply sign in, fill out our short online form and we’ll cancel your card straight away.

You'll receive your replacement card in 5 working days depending on the type of card you have ordered.

Sign in to report it

Mobile Banking app

Sign in to our app, type lost or stolen in the search bar and fill out a quick form.

We'll cancel your card straight away. You'll receive your new card in 5 working days, depending on the type of card you have ordered.

Download app

What happens next

For debit cards you will be able to view your new card details in our app the next day, and for credit cards within 5 days. This lets you use your new card details online while waiting for your new card to arrive in the post.

If you're registered for Wallet Pay apps such as Apple Pay or Google Pay™, you can use your mobile device to pay for your shopping while you wait for your new card to arrive in the post.

If you're not registered, our app gives you all the details you need to sign up to these services.

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Staying safe online

We use up-to-date security systems to help you keep your money safe when you bank online.

How we protect you

Message us in our app

It can answer your everyday banking questions. If it can’t, it’ll put you through to a human who can.

How to message us

Do more with our app

Find out about all the great features of our highly rated app, and how it compares to Online Banking.

More about our app

More help with your card or PIN

Manage how your cards are used, report lost or stolen cards or see your PIN online.

See our guides

More help with your card or PIN

Manage how your cards are used, report lost or stolen cards or see your PIN online.

See our guides